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General Manager

Posted 24 days ago

We want you to join the Places for People Group and the 11,000 other colleagues on our journey. We surround ourselves with customer-focused people, attention-to-detail people and positive people. 


More about your role


As our General Manager you will have overall responsibility for day-to-day operations of site, with the primary focus on ensuring a safe and secure environment. You will provide leadership and vision to our FM team with oversight of the Hard and Soft services.  As line manager, you will ensure a progressive service provision through personal development plans and regular 1-to-1s, ensuring objectives are implemented, met and reviewed.


You will work with demanding stakeholders and provide reporting and reassurance to the SPV board, demonstrating where we meet our contractual obligations and provide reassurance on project delivery SLA's.


Health and Safety awareness and statutory compliance is vital across the site.  You will be ultimately responsible for safe working practices by internal and external services as well as appropriate PPM attendance.  You will ensure the soft services division are adhering to expected methods of work through appropriate training and evolving with better working practices over time.


The successful candidate will be expected to represent the scheme at regular cross-scheme meetings, sharing excellent practices and enabling smarter working through the business.


A full range of duties can be found on the attached job description.


More about you


With responsibility for the overall operation of the site, you will require an excellent understanding of facilities management and the associated legislation and therefore experience of managing hard/soft services team is essential.


Ideally you will have experience of working in a similar environment where reliance is placed upon individuals who are responsible for their own actions.  A comprehensive knowledge of Health & Safety legislation and the enforcement of safe methods of working is essential. You will have experience of managing budgets, which you will be able to demonstrate at interview.


Customer service skills and stakeholder management are key to success in this post.  With our client and their customers on site, you will be a key point of contact for them and therefore require excellent verbal and written communication skills. You will work closely with demanding senior stakeholders and experience of a similar environment is required.


The benefits


We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.


We like to invest in our people; therefore, the successful job holders will have the opportunity to go undergo training within the company including the opportunity to enrol on apprenticeship courses.



  • Pension with matched contributions

  • Excellent holiday pay and sick pay

  • Training


About us


Derwent FM is a subsidiary of Derwent Living. It provides a range of building management and maintenance services across the private and public sectors.

What's next?


If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.


If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on #####.

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