General Manager - Residential

urbanbubble are looking for an outstanding General Manager to lead a brand new residential development in Edinburgh! The General Manager will be solely responsible for delivering all aspects of the lettings and management of the development, including the delivery of exceptionally high quality customer service. You will oversee the Resident Services, Facilities Management and all 3rd party suppliers.
What will you do?
• You will have overall responsibility for operations on site including move in/outs, customer experience and develop and implement the reporting of Key Performance Indicators as a way of monitoring operational effectiveness
• Run a legally and regulatory compliant building at all times.
• Ensure all Health and Safety matters are inspected, monitored and actioned appropriately
• Daily management of the site team, promoting peak performance through effective people management, embracing the one-to-one and review process
• Preparing and managing the budget for the building and maximising income opportunities.
• Drive customer experience within the development
• Record, respond and resolve customer complaints as efficiently as possible.
What are we looking for?
Comparable Property Management experience within Residential or Hospitality
Good understanding of H&S and building management
Strong communication, influencing and relationship skills
Excellent people management skills and experience of managing large teams
Experience developing high performing teams in a fast paced demanding environment
Outstanding customer service standards
The ability to work proactively and to use initiative in a highly competitive and dynamic environment
High levels of energy, drive, enthusiasm and passion for developing themselves and supporting their team
Scottish Credit and Qualifications Framework (SCQF) Level 6 or above is essential
Desirable:
• Health and Safety qualification.
• ARLA Qualification
• IRPM foundation level qualification (or willingness to work towards)
Please note you will be required to be added to the Scottish Lettings Agent Register.
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer.
We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.