General Manager BTR

Are you passionate about shaping vibrant residential communities? Do you thrive in a leadership role where you can inspire teams and drive excellence?
I'm Currently working with a leading BTR managing operator who is currently seeking a General Manager to join team. You will play a pivotal part in the operations and deliver exceptional service to our residents. Have BTR experience or currently in the PBSA (Purpose Built Student Accommodation) or Hospitality sector keep reading. Role: General ManagerLocation: Brighton Salary £45,000-£55,000 + BonusHours of work: 40 hours per week, mainly Monday to Friday (flexibility required to meet business needs)Key Responsibilities:Manage all aspects of operational and budgetary management for the development, ensuring exceptional customer service.Foster collaboration between onsite employees, Central teams, and head office support to deliver efficient and value-driven management services.Uphold high standards of resident service and satisfaction.Provide inspirational leadership to a team focused on continuous improvement and outstanding performance.Develop and manage the building's budget effectively and efficiently.Act as a role model for organizational values, promoting positive staff engagement and effective communication.Recruit, develop, and retain talent through effective people management.Implement clear processes, procedures, and quality measures; act as a coach and mentor.Identify and implement operational improvements to enhance customer service and address issues promptly.Develop and report on Key Performance Indicators (KPIs) to monitor operational effectiveness.Act as a brand guardian, ensuring consistent communication and commercial awareness across all online platforms.Accountabilities:Ensure compliance with legal and regulatory requirements, particularly Health and Safety.Foster a sense of community through online engagement and hosting events.Meet occupancy and income targets while controlling costs and minimizing gross to net leakage.Experience Required:Management experience in residential/hotel/student or similar property background.Lettings experience with a track record of achieving targets.Exceptional customer service and negotiation skills.Effective client relationship management.Budget management experience.Proficiency in Health & Safety and legislative knowledge.Strong IT skills and knowledge of building management.Attitude/Approach:Flexible, proactive, positive, and can-do attitude.Committed to delivering and executing plans.Calm under pressure with attention to detail and accuracy.Additional Requirements:We seek professionals who are innovative, passionate, and effective in their roles, truly engaging with customers.
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