General Manager - BTR

MAIN RESPONSIBILITIES:
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Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained. This includes building and maintaining working relationships with all Residents.
Direct supervision of the Concierge Team and Cleaning Staff including monitoring of on-going performance - including night attendance on a regular basis for contact and audit of staff on unsocial shift patterns.
To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors.
Direct liaison and communication with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. This includes regular residents meetings to keep them informed on all aspects of management.
Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant.
Duty of Care are met effectively and that all routine checks are in place and carried out.
To liaise with the Group Fire Safety Manager and the Head of Facilities to ensure that the following procedures are implemented in accordance with the appropriate requirements.
If you would like more information, please apply directly with an updated CV.