GDS Support Specialist

Do you have 3 - 5 years experience within the Travel Industry? Are you naturally technical minded and a whiz on all things GDS? We have the role for you!

We are working with a reputable Travel Group, who are on the lookout for a GDS Application Support Specialist to join their team (on a remote basis).

GDS Application Support Specialist role provides all levels of GDS and technical product support to the company advisors and internal departments requiring assistance to resolve issues that could affect multiple points of the support structure.

The specialist will be required to support all business divisions & assist the Independent Contractors (Advisors) that specialize in Corporate Travel, Luxury Leisure and Entertainment.

The Specialist will be responsible for managing the GDS Help Desk (Service desk), and all queries received, ensuring that they are resolved within the given SLA and escalated where appropriate.

As the GDS & booking tools are a central part of the business, collaboration between all departments is essential to ensure processes are working efficiently. Processes identified should always be documented and implemented to reduce issues that arise from undefined practices, or changes in industry standards.

Responsibilities

• Assist with GDS related questions (Formats, workflow, processes and configurations)
• Manage the GDS Help Desk emails.
• Manage all new advisor onboarding and offboarding (Agency implementations)
• Set up of new corporate clients (create profiles-Sabre/Clientbase/Umbrella Faces)
• Support Implementation of new client OBTs/BTA cards
• Create bespoke solutions (processes/scripts) as required by the business to support internal or Advisor needs.
• Support new product developments and rollouts that encroach on the GDS.
• GDS Software installation & support
• Support GDS Hotel rate code loading and ongoing maintenance
• Set up / troubleshoot bespoke itinerary configurations (Tripcase / Navitas Itin-X)
• Manage/Support all processes that flow into/out of the GDS (this includes Advisor processes front end, through to Back-office (Dolphin/Agresso)
• Identify and share changes and updates related to the GDS with operational leaders.
• Set up / Support Sabre Red apps and scripts.
• Set up / Support Galileo Navitas products.
• Support scriptwriting (Smart button for Galileo / scripts in Sabre)
• Support GDSX updates where required.
• Support GDS audits as and when required.
• Support questions and troubleshoot for all GDS & GDS Tools including Atriis, Dolphin Res Module, RoomService
• Evaluate and escalate where training needs are identified (Advisors).
• Evaluate and escalate issues to IT and other operational teams where necessary.
• Keep up to date with all changes to procedures/processes within the GDS team and other operational teams.
• Ensure all internal process documents are kept up to date.
• Identify and share improvements suggestions to processes and procedures within the operations team / wider UK teams to enhance advisor and internal team processes.

Requirements

• Advanced knowledge of the travel industry is essential.
• 3 -5 years' experience (fully proficient) working with a GDS. Galileo, Sabre, and Amadeus (any other GDS systems are advantageous)
• Thrives in a fast-paced environment and can easily adapt to the rapidly changing priorities of the business.
• Demonstrates a positive & "just own it" attitude that leads to creative problem solving and solutions (attention to detail is key)
• Ability to move projects and share updates in a timely manner with the project owner.
• Ability to manage multiple projects/tasks simultaneously and prioritize own workload.
• Excellent oral and written communication skills are essential.
• Must have exceptional customer service skills.
• Flexibility to support the needs of the business.

The Package:

• Salary - �38,000
• Annual Leave Entitlement: 25 days plus 8 public holidays
• Upon successfully passing your probation period: Medicash Level 2
• Pension - Royal London
• BUPA Dental - Level 1
• Discretionary Bonus of 5%
• AIG - Life Insurance 2 x Annual salary
• Health Assured EAP
• Headspace for Work
• Perkbox
• Mandatory attendance to the office (2X) a month hybrid working.

Interested?

Please click APPLY or contact (url removed)