Fundraising and Events Administrator

To provide administrative and operational support to the Fundraising Managers (Corporate, Major Donor, Legacy, Individual Membership, Trusts & Foundations) and to the Head of Services by administering donor and supporter records and assisting with events and general operational duties.
Main responsibilities
Organising and maintaining membership and donation data in the CRM database
First point of contact for supporter enquiries (email/phone)
Taking telephone donations when required
Flagging contact/donations to relevant team members
Printing and posting thank you letters for offline donors
Events (20%)
Monitor the events@ inbox
Monitor event bookings and process invoices as required
Liaise with speakers, attendees and sponsors as appropriate
Ensure website and Eventbrite accurately reflect current and upcoming events are up to date including event details General (10%)Monitor Tinnitus UK email info@ inbox responding to emails or directing to colleagues as necessaryStationery and mailroom stock checks and replenishing of stock as requiredAssist the Office Manager with office administration tasksWork across the Tinnitus UK team and assist in all areas of workAttend internal and external meetings, events and trainingAssist the office manager with bookings of meeting/conference venues for Trustee Board and other meetings/training daysOrganise travel and accommodation as and when requiredUndertake training (In-house and external) as requiredBe flexible and carry out other associated duties that may arise, develop, or be assigned in line with the board remit of the postStewardship (5%)Providing a basic level of stewardship to event fundraisers - (thanking, providing publicity materials, passing stories to communications colleagues)Administering JustGiving and other fundraising platforms.
Category
Qualifications
Good basic education to GCSE standard or equivalent (GCSE grade c or equivalent in Maths and English)
Entitled to live and work in the UK
NVQ level 2/3 in administration or other secretarial qualification
Experience
Experience of database administration (CRM desirable)
Fundraising admin and stewardship
Events admin and support
Handling phone, digital and postal enquiries
experience in an office environment providing administration support to multiple teams.
Knowledge and understanding
Experience of using a number of different IT systems including Microsoft Office 365 – such as Outlook, Teams, Excel, Word & Powerpoint.
Experience of using client management databases such as Donorfy (full training provided)
Skills
Excellent communication skills both oral and written.
Recognise the confidentiality of some information and adhere to GDPR guidelines accordingly.
Attention to detail
Excellent record keeping
Understanding of confidentiality and GDPR guidelines.
Work effectively and efficiently under pressure.
Problem solver with a ‘can-do’ approach
Personal characteristics
Adaptable
Purposeful and resourceful
Excellent communication skills
Flexible and team player
Enthusiastic
Ability to work on own initiative and prioritise workload
Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity and inclusivity issues to all areas of work.
Location Sheffield Type of Contract Full Time Hours 35Flexible working hoursEmployee Assistance ProgramCompany Pension (5% matched by employer)On-site parking Closing Date 27-05-2024 How to Apply Please send your CV and covering letter to Allison Brunt at the following email address: ##### sign up for job alerts or advertise a job please login or register with VAS:
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