Front Office Team Leader

Looking to join a culture of excellence asa Reception Team Leader?Join the place where our guests feelat home and our team feels valued and embark on a journey ofself-discovery, growth and an exceptional career.What will I be doing?•Managing the team during the shift, ensuring all procedures arefollowed• Welcoming all guests as soon as they arrive withcare and attention, with a personalised approach• Proactivelyanticipating guests needs and looking for suitable solutions•Conveying the hotel image and promoting company’s loyalty programmeALL• Assisting as required with the solving of any guestfeedback and handling them in an efficient and satisfying manner• provide knowledge of the facilities and services, eventsoffered by the hotel and the surrounding area and actively promotesthem• Caring out all operations concerning guests arrival anddeparture in compliance with payment procedure• Informingguests about formalities, any special conditions relating to theirstay and the services available• Actively contributing to thequalitative and quantitative targets of the department Full Job DescriptionJob DescriptionLooking to join a culture of excellence asa Reception Team Leader?Join the place where our guests feelat home and our team feels valued and embark on a journey ofself-discovery, growth and an exceptional career.What will I be doing?•Managing the team during the shift, ensuring all procedures arefollowed• Welcoming all guests as soon as they arrive withcare and attention, with a personalised approach• Proactivelyanticipating guests needs and looking for suitable solutions•Conveying the hotel image and promoting company’s loyalty programmeALL• Assisting as required with the solving of any guestfeedback and handling them in an efficient and satisfying manner• provide knowledge of the facilities and services, eventsoffered by the hotel and the surrounding area and actively promotesthem• Caring out all operations concerning guests arrival anddeparture in compliance with payment procedure• Informingguests about formalities, any special conditions relating to theirstay and the services available• Actively contributing to thequalitative and quantitative targets of the departmentQualificationsA background in HotelOperations, ideal for someone eager to take the next stride towards aleadership positionKnowledge of Opera / Opera Cloud PMS isadvantageous but not essentialThe ability to work underpressure, multitask and think on your feet to quickly resolve issuesis requiredStrong communication skills and pride in personalpresentationHave a natural ability to surprise guests withyour authentic guest service, setting you apart from the restAdditional InformationGreat talentdeserves great rewards so here's just some of what we are able tooffer:- Training and development programmes- Discount card to be used in Accor hotels worldwide- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)- Meals on duty- Uniforms and dry cleaning- Recommend a friend scheme- Employee Advisory Service-Discounts in shops and Hotel’s partners (Europcar, MerlinEntertainment etc. )When you submit an application to Accor UKBusiness & Leisure Hotels Limited, trading as AccorInvest UK, thecompany processes some of your personal data to consider and manageyour application.We may also process data supplied to us bythird parties, for example one or more of your former employers or athird-party supplier of personality questionnaires. Please note thatyour answers to any questionnaire will not lead to an automateddecision.In our capacity as data controller, we ensure that wecomply with all legislation relating to the protection of personaldata (in particular the retained EU law version of the General DataProtection Regulation (Regulation (EU) 2016/679) and the DataProtection Act 2018).Information relating to the processing ofcandidates' personal data and to the exercise of their rights ofaccess, opposition, rectification and deletion is available in ourEmployee Privacy Policy.
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