Front Office Coordinator

Front Office Coordinator Opening! - Art'otel Hoxton
We are recruiting for a Front Office Coordinator for one of the Coolest New hotels in Hoxton! Long revered as London's effortlessly cool cultural core, Hoxton's hip new resident is about to hit the scene. The 26-floor Art'otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, a gym, and two destination restaurants.
As our Front Office Coordinator, you will be responsible for providing support to the Front Office department by performing all administrative duties connected to the arrival, stay and departure of our external, internal and VIP guests and their queries.
As a Master of your Craft, you will
Have excellent interpersonal skills and the ability to connect with others
Manage requests promptly, helpfully, politely and with a caring attitude
Possess a good command of English and excellent communication skills (via written correspondence, phone and face-to-face)
Assign guest rooms according to guest requests and preferences wherever possible
Communicate and coordinate between Housekeeping, Front Office and Engineering to ensure all guests have appropriate rooms assigned in a timely manner
Coordinate the pre-registration/check-in of arriving groups
Assign rooms in order to maximise rooms revenue on a daily basis
Be a role model within the department, assisting the team to perform their role when required
Complete tasks relevant but not limited to the guest cycle (e.g. administrative duties related to updating the PMS, check-in, stay, check-out and payment compliance)
Ensure the business continuity and the guest's relationship with the hotel is intact upon departure
Be organised and able to work well under pressure
Be proficient in Microsoft Office and have excellent knowledge of Opera
Have previous experience as a Receptionist or Rooms Controller.
As our Front Office Coordinator, you will receive:
Salary: £13.87 per hour plus great benefits
Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
F&B discounts at our restaurants and bars (for your whole party)
Start with 30 days of holiday per year - including bank holidays, increasing with years of service
Two free meals per day
Access to 40% of your pay before payday through Wagestream
Recommend a friend scheme - up to £750
Vitality at work scheme with great gym discounts & more
Ride to Work scheme & free cycling lessons
Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
Free dry cleaning for work uniform
Annual Staff parties and events
Company pension plan & award-winning training
If you share passion for art, culture and hospitality, Art'otel is where people's talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.

be bold. be creative. be original.

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