Front of House Team Member

We runfood-ledpubs with10 spacious, beautifully designed bedrooms. We are proud to offer the best possible experience to all our guests and if you're passionate about great hospitality, we'd love for you to join us.
Our pubs provide imaginative and quality food that elevates and reimagines the classic British pub fare. At The Harcourt Arms, a menu of small and larger plates with Spanish inflections threaded throughout. With brothers Will and Olly Oakley looking after service and food respectively. The Harcourt Arms aims to ensure that drinkers, diners, and overnight guests alike feel not only welcome and cosy, but spoilt and hugged
As a Front of House team member, you will ensure a seamless and quality customer experience for all our guests including bar, dining areas and accommodation. From the initialreservationtocheckingoutorleavingourpub,youwillprovideourcustomerswithanoutstanding experience through delivering excellent customer service skills, exceeding theexpectations of the customer throughout their visit.
About therole:
Welcome guests as they arrive and direct them either to the bar or their table as appropriate ensure their table is ready, clean and laid up
For guests that are dining, you will be expected to note any dietary requirements and allergens and pass these clearly to the kitchen team
Check back during the guest visit to ensure that they are enjoying themselves andthattheyhaveeverythingtheyneed
Ensure you are knowledgeable about the menus, including any specials or limitations on the day along with suggesting suitable wine and other drinks to compliment themeal
Confidence and knowledge to be able to recommend and upsell appropriateadditionstothediningexperience
Ensure that you deliver dishes from the pass and drinks to the table in atimely
manner
Clearing glassware and crockery from each table once the customers have finishedtheir drinks or meals
Ensure the bill is accurate before providing to the guest, and ensure the payment process, including any gratuities, is followed inline with the companys procedures
Follow health and food safety hygiene procedures at alltimes

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