Front Of House & Sales Associates – Various London Studios

Front of House & Sales Associates – Various London Studios
Full Time
Base Salary - circa £22,500 (Up to £30k OTE)
United Fitness Brands is the UK’s first premium fitness supergroup - home to leading boutique fitness brands Boom Cycle, KOBOX, Barrecore, Reformcore andtriyoga.
We’re on the lookout for fantastic people to join our front of house studio teams and help us to continue delivering a fantastic customer experience.
The Role
Provide an exceptional customer experience and maintain brand standards during shifts.
Greet and prepare customers for classes.
Perform daily tasks to support the Studio/ Centre Manager on facilities, customer service, classes, stock, membership sales, and assist in Retail/F&B sales and commercial activities.
Achieve individual sales KPIs to support overall Studio performance.
Possess in-depth knowledge of brand pricing, memberships, and promotional offers.
Establish rapport with customers, advising them on packages & memberships tailored to their needs.
Uphold the friendly, vibrant in-studio atmosphere our brand is known for.
Respond promptly to emails/phone calls regarding customer queries.
Engage passionately with customers about our brand, participate in classes, and be active in the community.
Conduct customer calls, obtaining feedback and suggesting the most suitable membership option.
Perform light cleaning and maintenance before and after studio opening, as well as between classes.
Benefits
Flexible working hours
Complimentary gym membership across all United Fitness brands (KOBOX, Boom Cycle, Barrecore & Triyoga).
Staff retail discounts
Requirements
Ability to work various shifts including early mornings, evenings, and weekends.
Shift times may begin as early as 5:30am and end as late as 9:30pm.
Exceptional customer service skills: Approachable, friendly, passionate, and energetic.
Quick learner about our brand, products, and customers, with adaptability in busy shifts.
Strong communication skills with customers, colleagues, and management.
Attention to detail in cleanliness and ability to handle light cleaning duties (hoovering, mopping, cleaning props, wiping down mirrors, rolling towels, and laundry).
Confidence in making follow-up sales calls to new customers, converting them into ongoing customers.
Active and capable of lifting and moving stock and gym equipment when required.
Enthusiastic about the fitness industry, particularly the remarkable results of group exercise.
Basic administrative skills and aptitude for learning new systems and software.
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