Front of House Manager

The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!The RoleRight now, we're on a quest to find an outstanding Front of House Manager to join our busy Operations team. As a Front of House Manager you will be a front line ambassador for our venues.Are you a manager who uses your innovation and flair to achieve market leading results? Can you take full responsibility for the Reception, Concierge, Guest Relations and Nights teams and use your motivating skills to ensure every guest has an exceptional experience? If you answered yes, then we want to hear from you. As Front of House Manager you will need to show excellent leadership skills and a track record of delivering results through your people, responsible for the front of house team, but working closely with all other departments to ensure guests have a seamless experience. You will be passionate about delivering a first class guest experience and will be experienced in training and developing your team. You will also take the lead on driving sales, working to budgets and dealing with challenging client issues.What we look forGood standard of literacy, numeracy, financial acumen and experience of managing a budgetPrevious catering experience in similar environmentExcellent interpersonal skills and ability to communicate effectively with customers, client and staff at all levelsExperience of delivering training using company guidelinesGood time management and organisational skillsAbility to work well under pressureAbility to achieve and set standards and operate to performancePositive approach to learning in role and identifying own training needs as appropriateSelf-motivated, able to make decisions and react to sudden changes in operationAbility to work effectively as part of a teamWhat's in it for you?Discounted rates on hotel rooms, food and drink across the Clermont Hotel GroupInterest free season ticket loans (conditions apply)Access to a 24/7 Employee Assistance ProgramPension and Healthcare SchemesWagestream - get access to earned salary before paydayGenerous recommend a friend schemeApprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
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