Front Of House Manager

Develop your career at Strand Palace - Great Place to Work 2024
Strand Palace is looking for an experienced Front of House Manager to lead our Front Office, Night team, and Guest Service functions to create a seamless experience for all our guests.
About Strand Palace
Strand Palace Hotel is one of London’s largest independent hotels offering guests 788 single and double rooms with a lobby, restaurant, and bar that were all renovated in 2019. Rich in history dating back to 1909, the hotel has been known for its stunning art-deco interior from the 1920s and has welcomed the likes of Charlie Chaplin and royalty through its doors, with unrivalled service and guest experience at the forefront of its ethos.
About L+R Hotels
L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.
Benefits for Front of House Manager
Working at Strand Palace has its perks. As part of our team, you’ll have access to one of the best benefits packages on the market,including:
Access to your earned wages whenever you need them via Wagestream – no need to wait for payday!
Free breakfast, lunch, and dinner on every shift
‘Introduce a Friend’ bonus scheme earning you up to £500.
Free laundry and dry cleaning to save you money.
½ day paid time off on your birthday
Regular social outings and parties (think team nights out at activity bars in London with free drinks, food, and lots of fun!)
Paid volunteering day
Life assurance scheme
24hr access to free and confidential employee assistance helplines (from financial and legal advice to counselling and well-being support)
Free use of the hotel gym
BUPA health cash back plan (e.g. get cash back when you buy a pair of glasses)
50% off food and drink in the hotel bar and restaurant for you and your friends/family
Discounted room rates for you and your friends/family at Strand Palace
Additional access to discounted room rates at hotels worldwide, including L+R Hotels
Key Responsibilities of Front of House Manager
Set, monitor, and review standards of operation and service in line with hotel strategy, values, and industry trends.
Manage the budget and KPIs for the department including generating revenue and controlling costs.
Lead and motivate the team to interact frequently and daily with our guests to seek feedback and build positive guest relations and loyalty.
Manage skills gaps and vacant roles by developing the team and effective recruitment.
Be familiar with all operational standards and be available to cover roles during busy periods, including periodic night shifts.
Lead the stabilisation and expansion of the Guest Services functions to maintain strong guest satisfaction
What We’re Looking For
Proven background in Front of House management roles, demonstrating expertise in guest service and operations.
Passionate about delivering outstanding guest experiences with a warm and welcoming approach.
Skilled at motivating and leading teams to ensure exceptional service and a cohesive work environment.
Quick thinking and composed under pressure, adept at resolving unexpected situations for guest satisfaction.
Working with us
Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.
Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the Future Plus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate. From staff-themed lunches, sponsored charity walks, freshly baked cakes the Executive Team serving a hot breakfast to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.
Want to start your journey with Strand Palace today? Apply now to join the team.
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