Front of House Manager

Job Title:Front of House Manager
Job Description:
Introduction
Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity.
Our UK Head Office is based in central London, situated near the green of Regents Park and the bustle of Oxford Street. The offices offer a lively and welcoming place to work with our people being at the forefront of what we do. dentsu provide solid foundations for building a professional career in an exciting company where people are encouraged to learn, develop new skills, and progress their careers.
Purpose of the Role
We are looking for an inspirational leader to become a vital part of our Front of House & Facilities team supporting and enhancing our employee and client experience in our UK Head Office.
As a senior ambassador for dentsu, our Front of House Manager is the face and voice of our business and will lead by example, demonstrating the highest levels of service. Playing an integral role ensuring our business remains connected and visitors are looked after pleasantly and efficiently ensuring an exceptional experience every time.
The role has full responsibility for the Front of House, hospitality, and client meeting room areas.
Managing a highly skilled & collaborative team ensuring the team is consistently delivering exceptional service whilst using innovation to proactively multi-task in a fast paced, evolving, and exciting environment.
Key Responsibilities
Managing a team of 6: currently 5 Front of House Ambassadors and 1 Front of House Team Leader. Conducting weekly/monthly 1:2:1, monthly trainings, and appraisals.
Ensuring our Front of House procedures, policies and systems are implemented and reviewed to ensure our offices and services meet business objectives. This will include supporting agile working practices e.g. assisting with the implementation and management of the various locker systems and order WFH/reasonable adjustments equipment.
Managing Hospitality contract including KPI review, budget, PO management and oversee the on-site hospitality team.
Managing multiple reception desks in our Head Office maintaining a pleasant and welcoming environment for all our visitors and deliver monthly statistical data on room occupancy, no shows and unregistered visitors whilst presenting ideas on how to positively impact these figures & identify efficiencies through trend analysis.
Executive/VIP Engagement for UK & Global visits
Coordination of our workplace initiatives such, Monthly social events, and food pop ups.
Acting as Condeco SME for the Facilities team.
Qualifications + Skills
A management background in front of house/reception, hospitality, or concierge services from a corporate, luxury hotel or high-end retail background.
Experience working in marketing, creative or media sectors.
Experience in leading and inspiring a team with varying experience, including performance management & managing HR-related matters.
Experience in managing budgets, SLAs & KPIs.
Self-driven, uses initiative, has a positive outlook and a clear focus on high quality service delivery.
First Aider/Fire Marshal - Desirable.
What we offer
This is a permanent role based on site 5 days a week, Monday to Friday from 8.30am to 5pm.
As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs.
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
About dentsu
Taking a people-centred approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc. we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy - our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
Location:London
Brand:Dentsu
Time Type:Full time
Contract Type:Permanent
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