Front of House Manager

HI Bristol - Filton
In order to make an application, simply read through the following job description and make sure to attach relevant documents.
Check out the hotel on our virtual tour!
Join our team and be part of the exciting reopening journey of this newly refurbished hotel
The Opportunity
We are seeking a highly motivated and experienced Front of House Manager to lead our hotel's Front of house operation. As a Front of House Manager, you will be responsible for ensuring our guests receive exceptional service from check-in to check-out. You will drive and deliver exceptional levels of hospitality through the front of house team ensuring we are constantly exceeding our guest's expectation.
Responsibilities:
Manage and motivate the Front of House team to ensure exceptional guest service is delivered
Ensure all front desk duties are completed in line with both Brand and Company Standards.
Coordinate with all other hotel departments to ensure a seamless guest experience
Monitoring and analysis of guest feedback to consistently improve the guest experience
Train and nurture new team members and ensure all team members receive ongoing training and development to enhance their skills
Benefits
Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
Access to the IHG Employee Room Benefit Programme across their global portfolio. (T&Cs apply).
Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
Refer a friend scheme from £500 to £1000 per referral.
Hospital Plan.
Online Health Portal.
Eye Care.
Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
Pension Scheme.
Free meals on duty.
Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Ideal Candidate
Minimum of 3 years of experience in a similar role within a 300+ bedroom hotel
Experience of a Global Brand environment
Strong leadership and management skills with the ability to motivate and develop a team
Excellent communication and interpersonal skills, with the ability to exceed expectations
Opera and Concerto experience preferable
Ability to work well under pressure and handle multiple tasks simultaneously
Strong analytical and problem-solving skills
Proven track record in achieving revenue targets and improving guest satisfaction
Flexibility to work varying schedules including weekends and holidays
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.