Front Of House Manager

FRONT OFFICE MANAGER (HOSPITALITY SECTOR)
INVERNESS-SHIRE
�32-37K
ARE YOU Looking for a challenge? Want to work with a dynamic Management team in the Scottish Highlands? Are you Hospitality through and through?

DO YOU Have first class administrative skills? First Class Administrative and Organisational skill set? Have experience as a Team Lead and a natural ability to encourage and motivate a team?

• To ensure a smooth running of the Front of House Department, the role will include:-
• Responsibility for training and development of your Team, empowering them to drive the business at every opportunity, especially during peak periods.
• Ensure the best customer service is delivered consistently to ensure company standards are delivered at all times and drive the business toward the overall business goals.
• Your team will take care of guests from their arrival through to their departure from the Hotel

Main Responsibilities - Customer Relations

• Maintain close relationships with guests throughout their stay in order to foster loyalty
• Anticipates guests`needs and take them into consideration
• Handle guest complaints and provide a rapid solution
• Ensure the hotel`s pricing policy is correct (price value, start and end of price validity)
• Ensure the database up to date
• Ensures guest documentation and information is available and up-to-date

Team Management and Cross-Departmental Responsibilities

• Develop employee motivation and team spirit by creating a good working atmosphere
• Organise the welcome and integration of new employees
• Prepares and/or checks work schedules in line with company procedures
• Carry out annual performance appraisals for team members and set targets
• Draw up the cross departmental training plan and follow up implementation
• Assist GM to improve team skills, and provide support for career development Commercial /Sales
• Train the team to use and apply sales pitches
• Set daily targets for the team
• Ensure brand loyalty and key information about hotel is relayed to guests
• Ensure invoicing and cash operation procedures are up to date
• Update staff noticeboards to communicate daily targets and performance scores with team (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, quality survey scores, etc.)
• Manage the department`s headcount for optimum efficiency, roll out rotas for department
• Assist Hotel Director with hotel reporting, wages and head office reports Hygiene / Personal Safety / Environment
• Apply and ensure application of the hotel`s security regulations (in case of fire, etc.)
• Respects the hotel`s commitments to the Environment Charter
• Is responsible for the safety of people and property in the area under his / her remit
• The role will work 5/7 days and will include weekend working on rotation
• Salary �32-37k

You must be a car driver and have own vehicle
To apply for this role, please submit your cv to