Front Desk Supervisor-TownePlace Suites & Fairfield Inn Framingham

Front Desk Supervisor-TownePlace Suites & Fairfield Inn Framingham
Job Category:
Rooms Front Office
Requisition Number:
FRONT001624
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Posted : March 9, 2024
Full-Time Locations
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TownePlace Suites & Fairfield Inn Framingham
1659 Worcester Rd
Framingham, MA 01701, USA
DescriptionThe dual brand TownePlace Suites & Fairfield Inn Framingham is seeking an engaging, friendly and detail oriented Front Desk Supervisor to join our team. This individual will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. Successful candidates will have previous Hilton front desk experience, strong customer service focus, and the ability to train and grow our associates.Colwen Hotels is a dynamic and growing hotel company, with an extraordinary portfolio of award-winning hotels. We are a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states.General Responsibilities:Assist in the interviewing and strong performance supervision of front office associates.Ongoing review of staff to ensure adherence to established policies and proceduresProcess check-in and check-out, verify billing, create reservations, and process special requestsKnowledge of hotel property, local attractions to assist guests.Establish and maintain open collaborative relationships with direct reports, and management throughout the hotelCompliance with Federal & State Labor lawsEnsure that all complaints regarding service and/or accommodations are investigated and resolvesMonitor budgets and payroll records and review financial transactions to ensure appropriatenessOngoing analysis of processes for continuous improvement/efficiencyCoach and support front office team to effectively manage occupancy, guest service, and controllable expensesIdentify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction resultsBalance cost controls with exceptional guest service and associate satisfactionMaintain STRICT key controls and safety and security standards.Other duties as assignedRequirements:Two-year college degree or equivalent hospitality experienceSuperior interpersonal and customer service skillsReliable with the ability to multi-task and work under pressureExcellent verbal and written communication skillsIntermediate to advanced computer skillsFamiliar with common computer software programsMust be willing to work varied hours including nights, weekends, and holidaysWe’ve got you covered: Benefits & PerksMedical Insurance with Company-Funded HRAVision InsuranceFlexible Spending AccountsWide-Array of Supplemental Insurance OfferingsPaid Time Off ProgramsEmployee Assistance Program401K Plan – Traditional & Roth Options with Employer MatchHotel Discount Travel Program for Associates & FamilyExclusive Associate Discounts – Travel, Entertainment, & RetailTraining and Development ProgramsColwen Hotels is an equal opportunity employer. EEO M/F/D/V
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