Front Desk Receptionist

Do you want to make a difference every day? We are seeking passionate Front of House & Patient Care Team members for our Chelsea and Notting Hill Clinics. Join us, where your impact is not just seen but felt.Location: Chelsea & Notting HillJob Title: Front of House & Patient CareContract type: Full Time - PermanentHours per week: 45 hours per week (flexibility to work evening and Saturday shifts on rota basis)Salary: Annual Salary of £24K - £35K depending on skills & experienceGreat working environment;Part of a professional Team of experts;The opportunity to work at a rapidly growing business that can fast-track your career domestically and Internationally;Mentoring support, including support with career development.Role and Responsibilities:Patient Care is at the core of this position and of our operations at CH;Management of Treatment Rooms, Diaries & Bookings;Welcoming Patients and ensuring they are comfortable before, during and after their Treatment (follow the CH Protocols);Handle communications via phone, email and general correspondence;Receive payments (at the reception, or by phone);Create, update and manage Patients' Accounts;Update and maintain stock inventories;Receive and dispatch deliveries & ssist with mail as required;Assist with event coordination, both internally and externally;Support Marketing activities when required (birthday campaigns, holiday campaigns, follow up calls, surveys’ etc);Understand how to quickly implement new technology and software changes in the industry to enhance the client’s experience and the clinic’s operation;Comply with all company policies, procedures, guidelines, and regulations, ensuring that product delivery and customer experience is consistent;Communicate effectively with Patients and/or parents and carers, always respecting privacy and confidentiality;Maintain excellent relations with Consultants/GP’s/Referring partners, and their
secretaries/receptionists ;Strive to maintain and improve Clinic standards;Identify and report any risks/issues to Management;Support the Clinic’s multidisciplinary Team to develop
services/products/procedures,
when required;Be flexible with working hours (to include evening and weekend work on a rota basis).It’s equally important that you share our values. We believe in putting Patients first and providing personalised, comprehensive healthcare. That makes you part of a much wider team, working to create a healthier future for each individual Patient.Required Education, Skills and Qualifications:Excellent organisational and administrative skills;Ability to prioritise and handle multiple tasks efficiently at any given moment;Courteous, empathetic & well presented;Ability to work unsupervised applying all the company protocols and have strong critical thinking;Tech savvy with the ability to learn and adapt quickly;Excellent command of the English language (both written and spoken);Eligibility to work in the UK;Any of the following will be considered a plus:Customer Service Experience;Experience in London-based Clinics with high net worth clientele;Related studies;Fluency in Portuguese / Russian / ArabicApply now:Please note that we can only consider candidates eligible to work in the UK and currently residing in the country.Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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