French speaking Technical Support Specialist

French speaking Technical Support SpecialistOur client, an international IT hardware company, is looking for a Technical Support Specialist with fluent French and English to join their international team on a 12-month FTC (maternity cover). In this role, you will provide outstanding support to the company’s customers, together with accurate resolution and guidance on all product-related issues and questions.Your responsibilities will include:Providing product-related information and technical support to their French-speaking customersDealing with queries from distributors, partners, re-sellers, subcontractors and engineersEntering information into the call management databaseEscalating the call to the next appropriate level of customer service management where necessaryAbout you:This role is a great opportunity for a bilingual candidate with excellent communication skills and previous experience in a similar role who enjoys troubleshooting and solving problems.Profile:Required to be fluent in French and English (written and spoken)Previous experience providing IT support services, helpdesk, technical support, 1st line or 2nd line or customer service, preferably in a software support environmentSolid knowledge of Microsoft operating systemsDemonstrated interpersonal skills and the ability to work as part of a team and independentlyTo apply, please send your CV in English and in Word format to Joana.languagematters is acting as an employment agency in relation to this vacancy.Our client is active in importing and exporting Asian, African and Indian ...Swedish or Finnish speaking Customer Support Representative Hertfordshire
Permanent One of the largest medical technology companies in the world has an exciti...3rd Floor, 9 Irving Street, London, WC2H 7AH
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