French speaking Customer Service & Onboarding Administrator

Job Title:
French speaking Customer Service & Onboarding Administrator
Location:
Lichfield,
Office-Based
Type:
Permanent
Salary:
Up to £29,000 per annum
Do you have the skills to fill this role Read the complete details below, and make your application today.
Our client is a leader, renowned for their exceptional products. Our client's team is passionate about delivering the best experience to their suppliers and franchisees. We are currently seeking a dedicated French-speaking Customer Service & Onboarding Administrator to join their office in Lichfield.
Key Responsibilities:
Customer Service:
Respond to customer inquiries via phone, email, and in-person, providing prompt and professional assistance.
Offer detailed information about our products and services.
Resolve customer issues efficiently, ensuring high levels of satisfaction.
Onboarding:
Guide new franchisees through the onboarding process, ensuring a smooth and seamless experience.
Support potential franchisees from their initial inquiry through the entire onboarding process.
Conduct welcome calls and provide necessary training and information to new franchisees.
Administration:
Maintain accurate and up-to-date records in our client's CRM system.
Prepare and manage onboarding documentation and materials.
Collaborate with various departments to address and resolve any onboarding or customer service issues.
What we're looking for:
Native fluency in French essential
Previous experience in customer service essential
Additional experience within administration, Recruitment, or onboarding advantageous
Excellent communication and interpersonal skills.
Strong organizational skills with attention to detail.
Proficiency in Microsoft Office
Ability to work independently and as part of a team.
Benefits:
Company-wide training programme to develop key skills.
A supportive and friendly team environment.
25 days holiday, plus bank holidays.
Staff purchase scheme – take home products for FREE.
Non-contributory private health care and critical illness cover.
Generous contributory pension scheme.
Life insurance at three times salary.
Employee assistance programme.
A varied and autonomous role within a financially stable business.
If you are a proactive individual with a passion for customer service and fluent in French, we would love to hear from you. Please apply or send your CV direct to #####