French speaking Customer Service Associate

FRENCH SELECTIONRECRUITMENT SPECIALISTS International BusinessIndustries & Services
East SussexRef: 8123FCS Company Profile Our client is a well-established UK manufacturer and distributor. Responsibilities Ref: 8123FCS*** Monday – Friday 8:30-5:00 ***Main duties:To provide excellent customer service and support with export administration.The Role:- To respond to customer enquiries and resolve issues in a timely manner- To process orders and follow up to ensure status is updated regularly- To manage and resolve any delays with deliveries including export documentation- To update stock availability and lead times to ensure accurate delivery estimation- To assist with quotations using price lists provided- To liaise with shipping companies for competitive export prices- To escalate high-value enquiries as necessary Candidate's Profile - Fluent in French (written and spoken) - Essential- Previous experience in B2B customer service and/or export - Desirable- Proactive, confident and dynamic personality- Excellent communication skills and a team player- IT literate Keywords Customer Service, Customer Support, Customer Advisor, Export, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Quotations, Shipping, Freight Forward, Export Sales, Export Documentation, Despatch, Import, Fluent in FrenchSubmit your CV and job search requirements to be considered for current and futuresuitable vacanciesAre you currently recruiting? We will contact you to discuss your requirements in further details
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