French Speaking Customer Service Agent

At Bridebook we're looking for a French Speaking Customer Service Agent to join our team. Freelance (20-25 hours/week) · RemoteJoin us on an exciting journey and take up the challenge of becoming Bridebook's Customer Service Agent!This role is dedicated to providing expert customer service support to our French speaking customers from all over the globe! You will focus on inbound tickets in HubSpot and supporting the wider customer success team. This position oversees the management of all CS French customer service activities, reporting to the head of department.About usBridebook is a revolutionary wedding planning platform that seeks to make wedding planning an enjoyable, intuitive, and rewarding experience for couples, guests, and industry partners. Launched in the UK, Bridebook has over 1,000,000 planning couples and has been featured in major outlets such as the New York Times, the BBC, and the App Store. After six years and many iterations later, we have 2 in 3 engaged UK couples and 1 in 3 engaged German couples using Bridebook, and have recently expanded into the French market. While we serve a very emotional and creative industry, we are obsessed with using tech and data to revolutionise the industry. We have a team of motivated and experienced professionals with ambitious plans to make Bridebook an iconic global brand, making this an exciting time to join our vibrant and innovative company.What you will doRespond to FR Hubspot tickets and monitor views Own ad-hoc translation requests for French, articles, forms, projects etc. Respond to UK Zendesk tickets and monitor views Own submitted-feedback channel & respond to all FR reviewsProvide admin & adhoc support to management including:including claim profileWhat we are looking forCustomer service experience across any industryMarketing studies or experience (desirable)If you don’t meet all the requirements but think you might still be right for the role, please apply anyway. We’re always keen to speak to people who connect with our mission and values.What’s next? If you would like to make a difference, we'd love for you to join us and make a real impact in our future! We are passionate about what we do here, and we are confident you will be too. So please, apply now and our team will be in touch about the next steps.Equal opportunitiesAt Bridebook, we are committed to creating a diverse and inclusive workplace that celebrates the uniqueness of our employees. We work as one team. Wherever you come from. However you identify. All candidates are welcome to apply.Hiring hard-working people and giving them a community to thrive in is critical to our success. We want to make our process as accessible as possible. So let us know in your application, or tell our talent team directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.
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