French And Spanish Speaking Customer Support Advisor

Job Title:
French and Spanish Speaking Customer Support Advisor
Salary:
Up to 25,000 per annum + potential bonus
Hours:
40 hours per week (08:00am - 17:00pm - Mon to Thurs / 08:00-16:10pm - Fri)
Location:
Carrington, Greater Manchester
Are you a candidate who is fluent in French, Spanish English? Do you have experience of operating within an office based customer support role? The Recruitment Co. are currently supporting one of our key clients and this could be just the opportunity you are looking for!
Job Responsibilities: Offer guidance and assistance to customers regarding products/servicesCoordinate the production and dispatch of appropriate product samplesCommunication with customers via phone and emailProcess ordersGenerate job sheets, cutting lists, and dispatch lists using our computer systemsOrganise paperwork for invoicing and prepare cost estimates and quotes for customersAssist in marketing efforts through translating blog posts and mailersLiaise with freight companies and resolve customer issuesMake up-selling efforts and follow-up sales calls to support internal sales initiativesBe proactive in up-selling and cross-selling opportunities when responding to customer enquiriesEnsure continuous learning about company products and services and staying updated on changesMeet training objectives and develop strong communication channels with both internal and external customersGain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customersThe Candidate: At least one year of prior experience in an office based customer support role.Native-level fluency in French and fluent in English and Spanish; proficiency in Spanish or another European language is advantageousExperience in or a strong interest in working within a manufacturing businessProactive problem solver with a track record of achieving results and managing follow-ups independentlyConfident decision-maker with strong interpersonal skills.Comfortable using computersExcellent numeracy and literacy skills with meticulous attention to detail.Professional appearance and demeanour.Effective planner with strong organisational skills and the ability to multitask.Hands-on approach to tasks with a technical aptitude.Enthusiastic about learning and adapting to new challenges
Please note that The Recruitment Co. are an equal opportunities employer
CPProfessional The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
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