Freight Forwarder - Operations Executive

Operations Executive Our Freight Forwarding client is a privately owned International Freight Forwarder, whooperate as part of a global logistics network of independent agents moving cargo predominantly to and from China and the USA. They provide tailored logistics solutions
to a wide range of customers both in the UK and Overseas - all modes. The successful candidate will have a minimum of 2 years’ experience handling international shipping (air & sea)and customs formalities in a UK freight forwarding environment, possessing strong organisational time management skills. You should have a pro-active
and dynamic approach to your work and be willing to take on responsibility. General Operational Duties
Maintain day to day operational workload.Prepare, handle, and process documentation including reference shipment, progress order, arrange pick up/delivery, select and book carrier, negotiate rate & schedule, consolidate, update client.Liaise with carriers, partner agents & other parties to ensure information is up to date & correct.Quote existing customers and partner agents on sea and air consignments.Accurate and timely client billingComplete UK customs entry using e-Customs software. Customer Services
Communicate effectively with Customers, partner agents and Suppliers through email, phone, instant message (including WeChat), and in person to help develop good working relationships.Looking after customer service and account management for key customers including visits when required.Updating our customers regarding shipment statusCreate and Maintain Customer SOPs aimed at providing an excellent customer service experience.Close attention and support for new customersCollating sales information on prospective customers to be passed onto Sales department.Daily collaboration with Sales departmentAnswering of phone calls in a polite and efficient manner NO SPONSORSHIP IS PROVIDED
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