Frasers Group Financial Services Operations Manager - North

At Frasers Group Financial Services, we are constantly evolving & transforming, and we now have an exciting and rewarding opportunity for anambitious FGFS Operations Manager to proactively integrate Frasers Plus across the network of store fasciae. To dynamically drive credit penetration, and applications to grow revenue and customer loyalty. To support Regional Managers, Area Managers and Store Managers to grow credit sales and thus supporting store sales and profit growth in line with targets and budgets. To ensure that stores adhere to relevant aspects of Financial Services compliance as set out by the FCA and the business.
Key Responsibilities
Build strong relationships within FGFS, Retail Operations, HR, L&D and the Store Leadership and Teams to gain full support and endorsement of strategic objectives. Design, develop and deliver training interventions appropriate to the fascia / role context, which support development of store service, colleague confidence and leadership behaviours, to deliver the growth of Frasers Plus sales penetration, applications other and relevant business goals. Continuously monitor and evaluate performance metrics, including but not limited to OKRs, to identify areas for improvement and drive ongoing enhancements in performance across all aspects of Frasers Plus initiatives. Analysing data, identifying trends, and implementing strategic adjustments Maintain an ongoing awareness of group operational activity and its likely impact on the performance of Frasers Plus both positive and negative, enabling support or mitigation as appropriate. Support ongoing pilots, trials, and tests in support of the creation of new ways of working, material, reporting, and options to support stores.
Frasers Group Financial Services is ambitious, the business is growing quickly with the solid foundations of the wider Frasers Group supporting it. We have a lot of experienced colleagues who will tell you they love working here because of the great people and the opportunity to develop your career.
Frasers Group Financial Services is committed to delivering a positive colleague experience and to be able to make the most of it you need to immerse yourself into delivering on our principles:
Think without limits- Think fast, think fearlessly and take the team with you Own itand back yourself- own the basics, own your role and own the results Be relevant -Relevantto our people, our partners and the planet As FGFS is within a regulated environment any offer is subject to satisfactory background checks including criminal record check, credit check, and employment references. Leadership experience within a retail / financial services sector, or if from outside of the sector, significant working knowledge of financial services. In addition, the job holder will have experience of working within an operational field-based role. Will require excellent motivational and presenting skills, which will be used to support and drive performance of key metrics. Experience of influencing at a senior management level in a medium to large business. Proven track record in driving financial services within a previous role. Skills in team leadership and development in relation to driving sales performance and improving profitability. Excellent communication skills both written and verbal are required. Must be PC literate with the ability to use Microsoft Word, Excel, and PowerPoint.
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