Ford Parts Plus Group Manager

About Us
Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:
Holiday accrual scheme & paid day off for your birthday
Life Insurance Scheme
Full range of motor discounts for service, sales & parts
Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
Bike to work Scheme
Professional development and recognition programme
On-line discount site & life planning services
Staff & Customer Referral schemes
The Role
Reporting to the Group Parts Operation Manager, the Group Manager is responsible for leading, managing and motivating the Ford Parts Plus teams to achieve the agreed business plan and provide excellent customer service. The role also carries the responsibility for strategic planning, processes and all aspects of running a successful Ford Parts Plus Centre.
Key activities will include:
Leading the team
Ensure
Centre targets set by head office are achieved
Translate
overall sales targets into departmental targets and, with first line
management, set challenging but achievable goals
Ensure
the team is motivated, recognised and incentivised
Create
Personal Development Plans, monitor progress and provide developmental or
corrective support where required
Create
a Manpower Plan for your centre and put a succession plan in place
Customer
Create
and maintain a customer centric culture in the business
Maintain
a high level of customer satisfaction via the team
Business development
Work
within the identified sales strategy to increase sales revenues
With
the team to devise and implement sales plans
Regularly
monitor business performance. Identify opportunities for improvement and
take action for any deviations
Analyse
internal and external market data to develop an understanding of the
potential sales opportunities
Systems and processes
Work
to achieve agreed business plan and budget
controlling costs within
agreed parameters including Gross Margin levels
Ensure
compliance with business standards and processes, financial, legal and
ethical guidelines (including Warranty)
Maintain
an effective relationship with all stakeholders
Ensure
the overall security of the stock and premises
In order to be successful for the Centre Manager position, you must:
Have
a proven ability or aptitude for leading and motivating a team to achieve
business targets in a B2B environment
Have
a passion for providing a great customer service experience and the
automotive industry
Possess
the ability to communicate effectively and build strong relationships with
key stakeholders
Location
To be rotated between Valley Road, Plymouth and Threemilestone, Cornwall
Salary
Dependent on experience and qualifications
to be discussed at interview
Hours
Monday to Friday
Care - Accountability - Performance - Respect
Integrity
We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.
No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status.
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