Food & Beverage Supervisor

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2025.We are currently recruiting for Food & Beverage Supervisors based in the heart of Bloomsbury. We don't want you to work for us, we want you to work with us and be part of our ILH Family. What you will be doing:As a Food & Beverage Supervisor, you will be supporting the Food & Beverage Manager in delivering an exceptional level of dining experiences for our guests. You will be supervising your F&B teams with daily operations in our Food & Beverage department and support in developing our teams by leading by example and setting the standard to ensure that our guests’ expectations are exceeded. Working with the F&B management team to help in creating an exciting work environment for the team to deliver great results and the highest standards of food and beverage, stock management, health and safety and guest satisfaction consistently on each shift.Key Duties will include the following:Receive and respond to all customer feedback and complaints including check customer satisfaction regularly, ensuring all guest feedback is dealt with in a professional and efficient manner.Oversee the service of food and beverages within the outlets and maintain overall responsibility for the kitchen, food preparation and beverage service throughout the outlets.Take responsibility for stock, including ordering, acceptance, and maintenance of stock levels and stock rotation, and return of any sub-standard items.Review sales and beverage costs for previous day; resolve discrepancies with Accounts. Track actual against budget. Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.What we would like from youProven experience as a Food & Beverage Supervisor or similar experience.Experience in people management and delivering a high quality of customer service.Food Safety or Food Hygiene qualification Level 2 or equivalent.Strong knowledge of Food & Beverage such as latest drinks and stock management.Minimum intermediate level use of MS Office (Word, Excel)Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaningEmployee recognition Employee awards Social eventsInterest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outletsShopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility)Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial AssistanceWellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Training and development through our Imperial London Hotels AcademyAccess to fully funded apprenticeships (subject to eligibility)£1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)Access to Supported Study Scheme (subject to eligibility)Annual Free English Course accredited by UCL Centre for Languages & International EducationOpportunity to explore other roles within Imperial London Hotels after 1 year of serviceExtended Benefits: Technology Scheme (subject to eligibility)Cycle to Work Scheme (subject to eligibility)Workplace Nursery Scheme (subject to eligibility)
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