First Impression Team Leader

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First Impression Team Leader
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locations
London
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R241000548
First Impression Team Leader Salary: £32,000 per annum, plus company benefitsLocation: London, WC2AContract: Full Time, PermanentShifts: 37.5 hours per week, Monday – Friday, 9am-5:30pm, 1 hours unpaid lunch breakWork model: Fully onsite due to nature of role Williams Lea seeks a First Impression Team Leader to join our team! Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!Purpose of role The First Impression Team Leader is responsible for overseeing the daily tasks in reception, switchboard and hospitality, including event management in liaison with the Clients Marketing Team, to ensure a seamless service for clients and setting a new superior industry standard in a client’s journey.A successful First Impression Team Leader will have a realistic approach with a strong flair for creativity and perfection without losing focus of the bigger picture. A First Impression Team leader must be highly interpersonal and empathetic and have a philosophy of leading by example.This role will support the Head of Workspace in providing a best-in-class service tailored to the Client. This is a hands-on role, involving travel to all client sites and will include working alongside Williams Lea team members to deliver the overall service.Key
responsibilities
Completing daily customer service tasks as required including managing cover for reception, switchboard, hospitality, event management and overseeing the audio-visual systems and housekeepingEnsuring that the workplace is always maintained in a tidy and well-presented mannerEnsuring that all Williams Lea policies, procedures, and standards are correctly implemented and maintainedTo be responsible for and managing the health and safety for the First Impression team and visitor areas at all sites.To manage the staffing resource and play a flexible role to cover team absences when requiredDelivering training to assistants, and ensuring that staff are given the skills needed to successfully carry out their role, this will include relevant training provided by Williams LeaDirectly supervise First Impression Assistants, working closely with the TL in the regional sites, tracking all aspects of performance including continuous feedback meetings and giving regular feedback to your line managerEnsuring that agreed service levels are maintained and exceeded where possibleCollecting data and compiling a monthly report for the onsite First Impression serviceRoutinely researching, proposing, and budgeting innovative ideas for the development of the onsite and companywide First Impression serviceTo work closely with the Client’s Event Team, in the organisation and the hosting of client and internal eventsUndertaking other reasonable duties assigned by your manager or the clientPersonal attributes
Experience as a Senior Receptionist or Assistant Front of House Team Leader within a corporate environment is essential
Experience of motivating and developing a team
Experience of collecting data and creating reports
A passion for service excellence and innovative ideas
Excellent communication skills with clients and colleagues
A high attention to the finer details without losing focus on the bigger picture
Fluent written and spoken English
Experience using email, Microsoft packages, room booking and switchboard software
Excellent personal presentation
Rewards and Benefits: We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:25 days holiday, plus bank holidaysSalary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.Life AssurancePrivate Medical InsuranceDental InsuranceHealth AssessmentsCycle-to-work schemeDiscounted gym membershipsReferral SchemeYou will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!Equality and DiversityThe Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at
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In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
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