First Contact Administrator

Role:               First Contact Administrator

Based:            Sandwell

Rate:               £22,308

Start Date:      ASAP

Duration:        Permanent

Hours:             Full Time 37.5 hours

Our client, a specialist Domestic Violence charity based in the Black Country is looking to recruit a First Contact Administrator.

Synopsis of duties:

• Receiving referrals from agencies, stakeholders and individuals making initial contact


• Taking calls from agencies, stakeholders and victims needing help, support and guidance.


• To administer accurate, concise and up to date case management systems.


• Ensure that clients have full access to all services and teams work together to create the best outcome for victims


• To promote and raise awareness of all services to all appropriate stakeholders


• Collect feedback on first contact services


• To undertake administrative duties to ensure that external databases such as SHIP and


• CORE are maintained

Essential Requirements:

• Educated to minimum Level 3 or equivalent. May consider level 2 if matched with a good level of experience in health and social care, administration or similar.


• GCSEs English and Mathematics – Grade C or above.


• Experience of working with vulnerable adults and children, acknowledging safeguarding concerns and responding appropriately

Supporting Futures Consulting acts as both an employer and an agency.