Fire & Security Technical Support Advisor

Fire & Security Technical Support AdvisorJob Title: Fire & Security Technical Support AdvisorTrading Names: AB Fire & Security, East Sussex Security & BeSure Security SystemsJob BriefWe are looking for a highly skilled and experienced Fire & Security Technical Support Advisor to lead our technical help desk. The successful candidate will be responsible for providing expert guidance and support and ensuring timely and effective resolution of technical issues. The ideal candidate will have a strong background in fire and security systems, excellent leadership skills, and a passion for delivering exceptional customer service.The role requires an experienced, flexible and highly motivated individual who is capable of working under their own initiative and as part of a team.This is a team-based role, but the ability to work confidently and effectively on your own initiative will be paramount. You must be well presented, a quick learner, and able to hit the ground running in a fast-paced environment.Duties can change from time to time subject to client’s requirements and change to the marketplace.Contractual InformationJob Type: Full-time, Permanent, Office BasedHours of Work: Monday – Friday, 8.30am – 5pm with a 30minute unpaid break for lunchYou will receive 23 days of paid holiday plus all UK statutory Bank Holidays, which increases with time served. You will also be auto-enrolled onto the workplace pension scheme after successful completion on 3-month probation, which you can opt out of should you choose.You will be provided with the following:Company UniformCompany LaptopCompany Mobile PhoneResponsibilities & DutiesDevelop and implement procedures for timely and effective resolution of technical issues.Monitor and analyse technical support metrics, identify areas for improvement, and implement solutions.Collaborate with other departments to resolve complex technical issues and ensure seamless customer experience.Provide technical support and expertise to customers and team members.Keep up-to-date with new technologies and industry standards.Conduct regular training sessions to ensure the team is up-to-date with the latest developments in fire and security systems.Ensure compliance with company policies, procedures, and quality standards.Manage and monitor cloud-based systems.ExperienceThe candidate should have 10 years solid fire and security background and should:Have proven work experience as a technical support supervisor or similar role.In-depth knowledge of fire and security systems, installation, configuration, and maintenance.Have comprehensive knowledge base of multiple manufacturers equipment.Be able to identify and rectify faults across all disciplines.Excellent leadership and team management skills.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work under pressure and manage multiple priorities.Ability to think strategically and implement effective solutions.Good understanding of industry regulations and standards.Have good IT skills: MS Word, MS Excel and MS Outlook.Skills & Competencies Required (Technical & Practical Experience)Commercial, industrial and domestic installations of varying sizes.Ability to install systems on all areas of fire & security to the relevant industry standards (BAFE and NSI Gold).Experience working with the following systems:HikvisionPaxtonScantronicTexecomGalaxyAjaxAdvanceMorleyKentecHyfireNurse Call SystemsThe ability to compile comprehensive installation documents will be essential in this role. An understanding of electronic devices (mobile phone and tablet) will also be required for document completion and submission.Education & Qualifications RequirementsUnderstanding the requirements of the PD 6662:2017 (including BS 8243)Understanding the requirements of the NSI Code of Practice NCP 104 (CCTV Systems)Understanding the requirements of the NSI Code of Practice NCP 109 (Access Control Systems)Strong knowledge of TCP/IP Networking Communications for CCTV and Access ControlFire Detection and Fire Alarms Systems Unit 1 – FundamentalsFire Detection and Fire Alarms Systems Unit 2 – DesignFire Detection and Fire Alarms Systems Unit 3 – InstallationFire Detection and Fire Alarms Systems Unit 4 – CommissioningFire Detection and Fire Alarms Systems Unit 5 – MaintenancePunctualPositiveSupportiveProactiveDetail-orientatedMethodicalAll conditional job offers are subject to satisfactory security screening and National Police Chiefs Council checks (as per NSI requirements).This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing levels.Apply today
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What it means to work at the Fuzion 4 Group…Fuzion 4 represents a lifetime’s worth of commitment to the four elements of protection – fire safety, security, electrical and locksmithing.Joining the Fuzion 4 Group means becoming a member of a team of experts whose knowledge and excellent reputation makes them the go-to choice for unparalleled safety and security.With a constantly growing portfolio of clients, you’ll have the opportunity to work with a diverse range of customers across the Southeast, from industrial manufacturers to schools, hospitals and homeowners.At the Fuzion 4 Group, we place the utmost emphasis on building trust, delivering reliable services, and fostering innovation for our customers, all of which we strive to achieve and exceed!If you are looking for a dynamic work environment with a team of professionals who are passionate about what they do, then the Fuzion 4 Group is the perfect place for you!Perks of working at the Fuzion 4 GroupPension Scheme – After a period of 3 months, you will be auto enrolled into the Governments pension scheme which you can opt out of should you wishCulture – we have a people centered work culture which prides itself on putting employee needs first.
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