Fire Alarm Engineer

Job: Fire Alarm Engineer

Location: London

Pay: 38-42k

My client is a reputable service provider with nearly four decades of experience delivering Electrical and Fire Compliance solutions to Housing Associations and Local Authorities. Their paramount concern is the safety of individuals, and they have earned the trust of local authorities, housing associations, and emergency services by ensuring fire and electrical compliance across numerous residences and public structures. Core services encompass:

- Scheduled maintenance

- Periodic maintenance

- Prompt response to repairs

- Testing and inspection

- Installation, renovation, and enhancement projects

In the past year, the organisation has undergone significant expansion, currently employing approximately 150 engineers and 50 administrative staff. Despite their growth, they maintain a familial atmosphere and prioritise the investment in their employees, recognising them as the most valuable asset. Several members of the Senior Management Team, including the Managing Director, have been part of the company for over 15 years, starting as apprentices.

Committed to excellence in customer service, ethics, and business conduct, they nurture enduring relationships with clients and suppliers. My clients agility in addressing customer needs, coupled with our transparent approach and in-house expertise, ensures the delivery of superior services. They expect their employees to uphold these standards, as they represent them in providing essential services to their esteemed clientele.

Job Purpose:

The primary objective of this role is to execute daily tasks to a high standard in accordance with relevant contracts, safety regulations, and company policies. Ensuring exceptional customer service to the clients and their residents is paramount.

Main Duties and Responsibilities:

As a fire engineer, you will report to the Supervisor/Contract Manager, serving as the primary liaison between the company and our clients. Effective communication skills, both written and verbal, along with a strong technical proficiency in the fire industry, are essential. You will be responsible for:

- Fire alarm servicing, maintenance, repairs, and installations

- Troubleshooting and rectifying faults

- Executing company tasks to specified standards

- Delivering superior customer care and enhancing the company's reputation

- Compliance with company procedures and policies

- Timely reporting and adherence to quality management systems

- Responsible recycling practices

Experience:

My client seeks candidates with experience in fire alarm maintenance, installations, and repairs, preferably within the public sector. While an FIA qualification is advantageous, it is not mandatory. Additionally, applicants should possess:

- Proficiency in tools, equipment, and materials

- Relevant trade qualifications

- Strong communication skills

- IT literacy

- Dedication to excellent customer service

Salary and Benefits:

They offer a competitive salary commensurate with experience (PAYE), along with a range of benefits including:

- Generous holiday allowance with potential for additional days

- Auto-enrolment in the government pension scheme

- Company-provided vehicle and fuel card

- Company phone and tablet

- Supply of all necessary tools

- Enhanced pay rates for evening, Saturday, night-time, Sunday, and bank holiday work

- Opportunities for flexible working and career development

- Employee well-being support including an external support line