Finance Systems Support Analyst

Finance Systems Analyst - £70k - London / Hybrid
A fantastic opportunity has arisen for a Finance Systems Analyst to join our London based global law firm on a permanent basis.
Provide high quality and expert financial systems support to our global user community
Manage 3E support calls in a timely manner using the agreed incident management processes and systems
Recording, monitoring and escalation of software bugs and issues
Manage user expectations in a professional and customer orientated manner to provide a high quality customer
service
Continuously strive to improve service, processes and use of Finance Systems
Daily monitoring and maintenance of the Finance Systems
Assist in the maintenance and coordination of system setups and security
Actively engage in projects being undertaken to improve finance systems
Experience of Elite 3E finance and practice management system (or similar) is necessary.
Willingness to learn new systems and underlying technologies (e.g. SQL and reporting concepts) to problem solve.
Finance Systems Analyst - £70k - London / Hybrid