Field Service Technical Director

Technical & Field Service Director - UK
Hampshire based
Company Overview
An international manufacturer who design, develop, and deliver innovative low carbon heating, ventilation & precision cooling solutions that address a wide range of needs, from sustainability and efficiency to aesthetic appeal and performance.
Main Purpose
Operating from our Hampshire offices, you will be responsible for the UK Service & Technical commercial business, which includes:
Field Service Operations
Technical Support
Quality & Continual improvement
Product Training
Objectives of ensuring product safety, minimising costs, and improving the customer's experience. Ensuring those who encounter our products are provided with the sufficient knowledge & support to install, service repair and use the products we deliver.
Responsibilities
Full responsibility for the UK Technical Services, Field Failure / Warranty Budget. and Product Training
Leadership & Management of Technical Support Operations, Technical Services, Field Service, and the Training Team
Manage continual evaluation & improvement process to improve quality, cost reduction, product safety, customer satisfaction,
Managing the performance of the department and managem...