Field Service Engineer

Job Overview:
We are currently recruiting an experienced Field Service Engineer on behalf of our client, a leading injection moulding machine manufacturer to join their established team.
Benefits:
Company vehicle & tools
Profit related bonus scheme
Generous overtime rates
Private healthcare plan
Flu vaccination
Holiday buy back scheme
Death in service benefit
Remit:
As a Field Service Engineer you will be responsible for installing new injection moulding machines to customer premises and carry out routine servicing and repairs to ensure customer satisfaction.
This role will suit either current or previous experienced Service Engineers or Maintenance Engineers looking to move into a Service Engineer role, this role is home based with candidates preferably located in the Midlands or South/M4 Corridor.
Responsibilities:
Install new injection moulding equipment at clients sites, ensuring proper setup and configuration according to manufacturers guidelines.
Provide remote and on-site technical support to clients, troubleshooting issues with injection moulding machines, auxiliary equipment, and control systems.
Perform routine maintenance tasks, including inspections, cleaning, and parts replacement, to ensure equipment reliability and longevity.
Diagnose and repair mechanical, electrical, and hydraulic faults on injection moulding machinery, coordinating with internal teams and external suppliers for replacement parts and upgrades.
Conduct training sessions for client personnel on the operation, maintenance, and safety procedures related to injection moulding equipment.
Maintain accurate records of service activities, including service reports, parts inventory, and equipment history, using our internal systems.
Build and maintain strong relationships with clients, ensuring clear communication and timely resolution of technical issues to maximize customer satisfaction.
Identify opportunities for process optimization and efficiency gains in injection moulding operations, proposing and implementing solutions to enhance equipment performance and reduce downtime.
Maintaining and recording stock levels of spares as required
Reporting used stock to the Sales Administrator to ensure accurate invoicing of the customer
Essential Requirements:
Have previous working knowledge of injection moulding machines or plastic processing equipment.
Experience of working with pneumatic, hydraulic and electrical systems
Have a good awareness and understanding of the importance of health and safety in the workplace
Desirable Requirements:
Have ONC (or equivalent) in engineering, mechanical engineering, industrial electrics, maintenance engineering or related discipline
Experience of working with PLC controlled machinery
Counter balance, Overhead Crane certificates
Previous customer service experience
Experience of working in a similar maintenance role
Autonomy and self disciplined in managing own project to completion within timeframe
Core Competencies:
Excellent customer care skills
Strong organisational and time management skills with the ability to prioritise effectively
Excellent communication skills both written and verbal
Have excellent attention to detail
Ability to build effective team relationships
Be able to make decisions under pressure
Self-motivated with the ability to work autonomously as well as in a team
Excellent problem-solving skills
Ability to work safely
Key Words: Service Engineer, Field Service Engineer, Commissioning Engineer, Installation Engineer, Maintenance Engineer, Electrical Engineer, Mechanical Engineer Multi-Skilled Maintenance, Injection Moulding Plastics
FOOTER
Due to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful.
For all UK job positions work seekers must be eligible to work and live in the UK
Sierra 57 Consult
Technical Engineering & Manufacturing Recruitment Specialist
Plastics, Packaging & Precision Engineering
Sierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Email copies are acceptable.
Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers.
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