Field Service Engineer

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer’s field repair and service requests diagnosing and providing comprehensive detail about the nature the problem to the customer and Finning to create a quote as per the request of the customer within a cost and time effective manner.
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Working within Finning’s industry leading field service department, and for the largest CAT dealer in the UK and Ireland, you will be at the forefront of the companies on site diagnostic and repair capabilities for Caterpillar products.
Location - Winsford and surrounding areas Job Description:
You will need to have both outstanding customer focus coupled with in depth knowledge of plant equipment. The ability to attend site and understand the customer needs and resolve any mechanical or electrical issues in a safe, timely and cost-effective manner, utilising the most up to date dealer software and repair techniques.
Main Job Functions
Provide an estimate of arrival time at customer’s site in response to service request based on the job instructions from Branch giving details of customer location, machine, contact name and nature of problem and current work situation.
Contact customer’s site management in order to register arrival and presence on site and ensure knowledge of customer procedures so as to adhere to site requirements.
Diagnose the likely cause of reported equipment problems, in discussion with customer operators/supervisors and using specialised equipment, in order to provide the customer with an information for the work required. Provide a comprehensive detail to allow Finning to construct a quote as requested by the customer.
Identify the parts required to carry out the repair and requisition any parts and determine expected time of delivery so that a date and time of any necessary service re-visit can be agreed with customer.
Undertake repair and service work on the machine to the agreed work plan, removing and despatching components for specialist attention and re-installing the original or replacement, to bring the machine up to the required standards.
As a Finning employee, you will receive:
Salary
£38,500 - £43,800
Benefits
Flexible start and finish times
25 days holiday + bank holidays (option to purchase extra 5 days)
Annual Bonus
Annual Tool Allowance
Access to company share scheme
Healthcare benefit (claim costs back of everyday health costs i.e. dentist, opticians,
up to 7% pension (matched by company)
Laptop, phone and van
Industry leading CAT product training
Referral Bonus Scheme
Overtime
Access to a host of retail discounts and online perks
Specific Skills
Work autonomously on own initiative as well as part of a team
Strong communication & interpersonal skills and ability to build positive relationships across all levels of the business
Strong planning and organisational skills with the ability to work in high-pressured situations and to tight deadlines
Effective problem solver with strong analytical skills
Motivated and Dynamic Self-starter
Knowledge
Knowledge in the use of field-based diagnosis tools and equipment essential
Heavy Earth Moving equipment operating knowledge
Formally apprenticed trained (NVQ Level 3) and served as a workshop engineer for a significant period or development opportunity for a qualified apprentice
Experience of a variety of construction and static machines essential
Education and Experience
LDV driving licence
Formally trained (NVQ Level 3 preferred) and served as a service engineer for a significant period or development opportunity for a qualified apprentice
Experience of a variety of construction and static machines essential
At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits.
If you would like to work for a global organisation offering industry leading training and a competitive package then apply online today
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.