Field Service Engineer

Job Role:
Field service Engineer
Manpower Engineering is currently collaborating with a a world-leading manufacturer of engineered steel and fibre-reinforced polymer construction products. With manufacturing facilities strategically located in three key locations, and a global presence spanning over 55 countries.
Salary:
£35,000 to £50,000
Location : Onsite & Remote - New castle, Sheffield, Birmingham, and Liverpool
Willingness to travel regularly (30%-50% of the time.
Hours:
08:00 to 17:00
Qualifications Requirements:
Educational Background: Bachelor's degree in engineering or related field.
Work Experience: Customer service and quality control/inspection experience beneficial.
Language Skills: Very good command of spoken and written English.
IT Skills: Proficiency in Microsoft Office.
Direct Reporting: AFS Manager
Main Duties and Responsibilities:
Ensure Commissioning / Decommissioning:
Advise clients on optimal workshop arrangements for equipment.
Coordinate audit information, pre-shipment prep, and packing for decommissioning.
Oversee installation and commissioning globally.
Documentation Management:
Maintain up-to-date documentation for all equipment.
Ensure accessibility of troubleshooting notices for common breakdowns.
Customer Training:
Train and monitor new operators, maintenance technicians, and supervisors.
Provide training for setting up test samples, splice assembly, and E-ticketing.
Technical Support Level 3:
Ensure timely response to E-tickets.
Provide remote or on-site technical assistance.
Conduct preventive maintenance Level 3 and advise on local part supplies.
Supervision:
Monitor production output and optimize workshop effectiveness.
Randomly supervise operations of bars cutting, cold forging, threading, and testing.
Ensure compliance with documentation and standardization.
Reporting & Communication:
Receive and convey client queries (E-tickets).
Report deviations to standard processes to both client and management.
Propose action plans for improving equipment performance.
General Competencies:
Hydraulic and CNC experience
Breakdown Maintenance
Equipment Performance Comparison
Planning and Organizing
Coaching
Conflict Resolution
Responsibility
Awareness
Please reach out if you would like more info on the role!
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