Field Service Engineer - Reading - £32,500
We are seeking dynamic and diligent individuals who can combine technical flair with excellent customer service skills to work as Service Technicians. Our client has equipment installed in a number of customers' car parks and entertainment based sites situated throughout the country.
As a Service Technician you will be Installing and configuring their vehicle and people access solutions, ensuring that they operate to specification. In addition, providing reliable maintenance, repairs and class-leading customer service to our client base. This role will provide customer support for the products installed on sites based in and around the Reading area.
Key responsibilities
- Connect, commission and maintain equipment such as IT hardware/software, Network devices, EV charging and other access control devices.
- Provide accurate quotes to the Service team and identify chargeable calls.
- Ensure that each job activity, its progress and completion status are accurately documented on company systems.
- Correctly identify and order replacement parts and equipment.
- Maintain a personal inventory of parts, materials and consumables.
- Escalate technical issues to Technical Services Team and work together to achieve resolution.
- Complete customer hardware and software training remotely via Cornerstone software, on the job.
- You will work in a specified geographic area but may need to travel nationally and stay overnight when required.
What we are looking for
Essential
A relevant qualification or experience in one or more of the following disciplines:
- An ability to analyse and solve technical problems.
- Installation and maintenance of IT hardware and software.
- Application installation and Firmware.
- Basic network technology knowledge
- ANPR installation and maintenance.
- Field Service or commissioning experience.
- A passion for IT/network technology
- Expertise or interest in access control.
- Experience with or ability to develop knowledge on the following topics: Electro -Mechanical servicing, IT Hardware maintenance, Software installation, Number Plate Recognition (ANPR), MS Server, VM and SQL.
- Experience with operation and maintenance of access devices (Flashing Firmware (LINUX), software configuration, part replacement/repair and the use of hand tools.)
- Knowledge of network infrastructure and TCP/IP.
- Interest in and openness to new technologies and methods
- Knowledge of electrical principles and safety
- Be able to work in carpark, stadia and construction environments.
- Be able to work in a pressurised, client-controlled environments.
- Hold a valid UK driving licence
Desired
- CCENT/CCNA
- COMPTIA +
- EV Charging.
- Parking Access Equipment installation and maintenance.
- Stadia Access Equipment installation and maintenance.
- Experience with Installing and Maintaining CCTV systems
- Experience with Circontrol, Citysync or Commend equipment.
- Internal and External Fibre Optic experience.
- A City & Guilds; ONC /HNC; BTec or equivalent in a relevant field.
- Electrical/Mechanical including hard wiring of switching relays
What we offer
As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:
- Excellent product training and access to international training centre.
- 25 Days Holiday plus Bank Holidays
- Competitive Salary
- Life Assurance
- Employer pension contributions
- Personal use of Company Vehicle
- Company Laptop and Smartphone.
- All required Tools and Equipment
- Work on a variety of projects
- The opportunity to work for the market leader
- A unique success story
- A thorough induction and onboarding programme
Click apply now or message me for further info.