Field Service Engineer UK & Ireland (m/f/d)

You may be our new
Field Service Engineer UK & Ireland
Key responsibilities
Implement and manage hands on daily activities of maintenance, troubleshooting and repair incl. submission of superior reports to the Service Back Office
Planning, coordination and execution of planned preventive major maintenance activities to a high standard and in line with agreed procedures, ensuring effective operation of equipment
Provide production support post maintenance to bring the line to pre-maintenance efficiencies or highest while maintaining a high level of customer satisfaction
Analyze, troubleshoot and resolve both mechanical and automation malfunctions and breakdowns
Conduct systematic root cause analysis of problems to ensure permanent resolution and/or escalate with a detailed problem description and documentation when root cause is not identified
Handle claims and provide technical support and guidance to escalated claims per the claims process and through the quality department, including root cause analysis. Install rebuilding kits according to procedures and reinstate equipment into production environment with a high level of customer satisfaction.
Analyse, identify and take action on system performance issues, implementing correct and approved operational improvements
Proactive contribution of opportunities, business feedback to the Service Organization to promote the growth of our customer
Administer track, report and audit relevant measures to ensure quality, timely and accurate information and documentation is available and accessible; accurate and timely submission of information and documentation according to existing procedures
You bring these skills, experience & education
Minimum HNC / HND - Mechatronic, or electrical (with mechanical experience), or Mechanical with experience of electronics / controls systems
Minimum 3 years’ working experience within food / beverage / brewing or chemical industry involving all levels of complexity including trouble shooting on process /packaging equipment with experience of customer contact / service operations
Willingness to travel: up to 75% of travel is foreseen during training (also foreign travel), after training period up to 50 %, necessity to have access to a major UK airport; mainly located on or assigned to a customer but travel to other locations as required by manager.
Current driving license
High customer orientation as well as excellent, proactive and efficient communication skills to update customers on issues, activities and opportunities to sustain good working relationships
Ability to work independently on customer site
Ability to build, maintain and develop a personal network including but not limited to customer staff, relevant colleagues and suppliers and to interact professionally with different departments and various levels of management
Willingness to cope with irregular tasks and flexible working hours as well as with short notice travel
High team spirit
SIG competencies
We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.
Our promise
SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.
About SIG
SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.