Job Title: Field Service Engineer
Work Location: UK-Stoke-on-Trent (International travel)
Salary: �40,000 - �45,000
Overview:
My Client is an industry leader in X-Ray detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud.
Overview of Role
Field Service/Support Engineer: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers' needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
This role is to provide Cargo Vehicle Inspection (CVI) equipment field service engineering support to delivered cargo systems in the Europe, former CIS, Central & SW Asia, Middle East & Africa regions. (Additional hazard compensation provided)
Responsibilities:
Qualifications:
Candidate Requirements