Field service engineer - electric wheelchairs

Service Engineer / Manager - Full Time
Monday Friday 37.5Hrs
Holiday 28 days
NEST pension scheme 3.5%
Company Van
Company Laptop
Company Mobile phone
Company Business Travel Insurance
SSP - Statutory sick pay
This business are suppliers of high-end powered wheelchairs and control systems to private clients, charities, and NHS across the UK. As the Service Manager you will be responsible for running the service department and maintaining stock. You will also be responsible for repairing, servicing, and maintaining wheelchairs both in our dedicated workshop and out in the field for service users throughout the UK & Ireland.
This position would suit an individual who has a good understanding of mechanical and electrical engineering, and a good knowledge of the disability/healthcare markets.
This role is working in a regulated activity and subject to a basic DBS check.
Your Main Duties and Responsibilities Will Include
Contacting customers to book appointments.
Undertake engineering work in terms of service and repairs to ensure clients manual and powered wheelchairs function correctly.
Organise & maintain service calendar, including booking hotel when needed for overnight trips.
Maintain and order parts & consumables as required.
Maintaining & reviewing of stock levels, with an annual stock take.
Complete PDI (pre-delivery inspection) of clients goods.
Aftersales wheelchair modifications as required.
Programming & diagnostics of control systems.
Process all associated paperwork fully and accurately on a daily basis.
Communicate effectively with all clients at all times.
Maintain a high standard of customer care, being sensitive to the unique needs of the client.
Product / supplier training as required (this may include overseas trips).
Attending exhibitions, including set up and breakdown.
Attend monthly meetings to review workload and raise/ resolve any issues.
Ad hoc duties as required.
To Be Considered for This Position, You Must Have
A full clean UK driving licence
Proven understanding of mechanical and electrical engineering, experience of working with in workshop, safe use of hand tools and power tools.
You must be organised, proactive and efficient.
Must be organised, proactive and efficient. To have the ability to organise own itinerary to manage and prioritise workload.
The ability to complete admin requirements, using Outlook (email/calendar), Excel, Word, CRM systems, and other systems. Good written and verbal communication skills.
A flexible approach to your work.
To be able to physically and mentally carry out all tasks associated with the role, as follows:
Cope with unpredictable patients who may have very challenging behaviour.
Assess, set up and demonstrate the use of specialised equipment.
Close physical handling of patients with complex physical or medical conditions, with or without mechanical aids.
Load equipment in/out of vehicle, usually without assistance.
Occasional direct contact with body fluids and equipment that is soiled or contaminated.
Crouching, bending, kneeling, and holding awkward postures for long periods.
Work in domestic environments which may have poor lighting, smoky environment, etc.
High level of concentration is required while administering and interpreting assessments.
Be able to discuss and explain specific interventions to the patient (e.g. whilst adjusting wheelchairs safely and efficiently to suit the User)
Provide innovative solutions to meet the needs of clients with seating and wheeled requirements when no off the shelf solution exists. To design and produce technical drawings to enable these solutions to be manufactured.

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