Field Manager

Join Our Team as a Field Manager in Operations
Are you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while co-ordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian Home Improvements.
Role Purpose:
As a Field Manager, you will play a pivotal role in ensuring that our customers receive great service during the installation phase of their contracts. Your primary responsibilities will include coordinating, inspecting, and monitoring all aspects of the installation process. You will co-ordinate Self-Employed Installer teams and Sub-Contractors, ensuring that installations are completed within agreed timescales and Anglian's quality standards.
Key Responsibilities:
Deliver an exceptional customer experience, adhering to Anglian standards
Keep installer records updated and oversee induction and training
Ensure safe and on-specification product installations within agreed timelines
Maintain compliance with statutory and local authority requirements
Adhere to Company policies, procedures, and health and safety standards
Conduct inspections on workwear, tools, and equipment for compliance
Handle customer queries, complaints, and calls promptly and effectively<...