Field IT Support Technician

About The Role
Aztech IThas grown from strength-to-strength since 2006 and was recently recognised in Britain Best 50 Managed IT companies. We pride ourselves in having a team ethos and employee-centric environment.
Due to growth we have a need for our Field Team. The successful candidate will be customer focused, experienced as a Field IT Support Technician, and have previous 2nd Line IT support experience on client sites working for an IT managed service provider (MSP). You will join our Service Delivery Team based out of the Milton Keynes office.
The successful Field IT Support Technician will have a strong technical background supporting Microsoft products (Azure, Office 365, Windows 10 / 11) along with supporting multiple client sites, or you will have previously supported multiple IT infrastructures with various technical challenges. You will be motivated, a natural problem solver and able to follow the process of using a ticketing system. The successful candidate will ensure that our customers receive an excellent and consistent service experience.
Key Responsibilities
Acting as the client facing representative for all technical service requests on client sites (most client sites are within a 50-mile radius of the Milton keynes office, this includes London)
Logging and maintaining support issues detail throughout a service ticket lifecycle (using ConnectWise Manage)
Responding appropriately to more complex problems through escalation.
Prioritisation and management of workload to ensure client SLAs are met.
Owning, managing, and resolving incidents, completing requests and change requests in line with our SLAs.
Identifying opportunities for improvement both technically and in processes for clients and internally.
Skills / Attributes Required
Minimum of 2years experience supporting SMEs or multi clientsites in a similar client facing role.
Clear and confident communicator at all levels and abilities
Able to deliver and troubleshoot complex technical solutions
Strong communication and documentation skills
Good time management and prioritisation skills
Full clean UK driving licence (a company vehicle will be provided)
Essential Technical Knowledge
Office 365
Azure
Active Directory
Windows 10
PC & Server hardware
Intune
ConnectWise or similar ticketing system
Desirable Technical Knowledge
VMware
Firewall configuration
Networking (Switch management, Wi-Fi Access point management, router configuration)
Windows Server
SharePoint
DesirableQualifications / Certifications
MCSA
ITIL foundation
MCITP: Server Administrator or MCSE: Windows Server
CCNA
Package Details
Salary is up to £35k pa, dependanton experience and accreditations
Use of Company car / van (you must have a full clean UK driving licence)
24Days Holiday Increasing with 2 & 3 years service plus 1 day off for your birthdayeach year
The hours of work are 37.5 per week.
Based out of our Milton Keynes Office with clientvisitswithin a 50-mile radius of the MiltonKeynesoffice plus London travel (travel expenses are paid monthly and train travel is purchased by Aztech IT ahead of any pending travel to client sites)
Employee and Office Benefits
Excellent training / development opportunities via The Aztech Academy.
Paid technical training portal and exam bonus - LinkedIn Learning
Perkbox - Hundreds of different perks delivered to your mailbox weekly
Paid for company nights out
Health cash plan - This includes 40% off Nuffield Gyms.
This is a UK based role and we are unable to offer sponsorship. You must have the full, unrestricted rights to work in the UK.
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