Field Care Supervisor

Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalised care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence all within the familiar and cherished surroundings of their homes. Job
Description\t\t\t About Us:Hartwig Care, a distinguished domiciliary care company, proudly operates across multiple branches in the vibrant regions of London, Surrey, Hertfordshire, and Kent. Our unwavering commitment is to offer a comprehensive range of personalised care services, catering to individuals with diverse needs and conditions. From providing support to the elderly and frail to extending our services to individuals with learning disabilities, we strive to create an environment that fosters comfort, dignity, and independence all within the familiar and cherished surroundings of their homes.Requirement: We are currently looking for a Field Care Supervisor who can work in our office located in 150 Eltham Hill, London, SE9 5EA Monday- Friday.Employee Benefits:Employee Assistance Program - 24/7 counselling and online wellbeing resources.Wellness platform - Everything you need to reach your Health and Fitness goals.Newsfeed and Recognition - A great place to boost company culture and celebrate great work.Perks and Savings - Opportunity for saving money on daily essentials and key life events.20 days of paid holiday, plus bank holidays.Free DBS Check.Ongoing training and development.Main Responsibilities:Conduct client risk assessments, care planning, and reviews.Maintain accurate records, care plans, and financial transactions in compliance with GDPR.Monitor and assess the performance of our care workers.Ensure each service user receives appropriate care, emphasising continuity.Provide support and supervision to new care workers.Liaise with placement teams, social workers, and other professionals.Conduct service user reviews as needed and perform spot check visits to ensure quality care.Cover short notice care absences when necessary.Report comments, complaints, and compliments to the Branch Manager.Maintain KPIs to ensure quality and compliance.Support branches with on-call duties as per the rota.Ideal candidate qualities include:It is a fast- paced environment, the successful Field Care Supervisor will be interpersonally confident and a pro-active team player.Discretion and the ability to handle confidential matters and sensitively.Have the ability to thrive under pressure and good organisational and multitasking skills.Showcase a high level of attention to detail and be able to prioritise workload.Have excellent communication skills, always professional and polite.Competence in Microsoft Office products: Excel, Word, Microsoft OutlookProactive and ability to use initiatives during complex situations.Respect and reflect Hatwig Care’s values at all times, which underpin Hartwig Care’s mission to ‘provide care and support for our clients’ by: A. Being people focused, B. Reflecting a ‘can do’ approach, C. Striving for excellence in everything we do, D. Having mutual respect for everyone we work with, work for and support through our services.How to Apply:If you are passionate about making a difference in the lives of others and meet the qualifications listed above, we would love to hear from you. Please submit you’re CV and a cover letter highlighting your relevant experience and explaining why you are a great fit for this role to
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