Fashion Advisor, Heathrow Terminal 3

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Fashion Advisor, Heathrow Terminal 3 Apply
locations
Heathrow Airport
time type
Full time
posted on
Posted 22 Days Ago
job requisition id
JOBREQ00079600
Mission To engage with clients on a day-to-day basis, playing a pivotal role in creating desire and maximising all sale opportunities. This is achieved through unparalleled luxury service, including showing a genuine interest in fashion and applying that interest through styling and advice. Moreover, being an ambassador for the brand, displaying patience and understanding, an attention to detail and exceeding client expectations. To stand at the forefront of the business and add value to the clients’ experience.
Working hours during normal business operation will be 37.5 hours per week, worked over a 4 on 2 off rota, covering the opening hours of the store.
Key Responsibilities
Client Experience:
Welcome all clients with sincerity and guide them through the Boutique.
Advise and take care of clients to the highest possible standard, ensuring to add a personalised touch.
Offer a total experience by introducing and combining pieces across all CHANEL product categories
After Sales - Fully understand the After Sales Service policy. Ability to assist all After Sales clients.
Propose any other suitable Chanel Service when appropriate, in order to enhance overall experience (e.g. Alterations, Home-Delivery etc.).
Client Relationship:
Actively recruit new clients - Engage with and educate all customers new to the brand.
Reactivate lapsed clients - Re-engage and utilise CRM and all other available tools.
Cultivate long-lasting relationships
Respectfully acquire a good knowledge of the client’s tastes and do so in a natural way, stemming from a relationship of professionalism, fashion advice and trust
Act as key contributor to events initiative and suggest clients to invite to Chanel Events. Liaise with client before, during and after event, and feedback to the Management Team.
Practice complete discretion when handling client information.
Team Spirit:
Participate in morning briefings and meetings. Be active and share relevant information on products and client feedback.
Communicate and liaise appropriately and effectively with colleagues and management within own and other Boutiques, as well as with Chanel Head Office as and when required.
Work effectively and efficiently within the team. Share ideas and contribute to positive morale
Apply a helpful and courteous manner towards all colleagues, remaining reliable, supportive and as flexible as the business demands.
Ensure absolute confidentiality of the Company’s commercial activities and internal affairs at all times.
Boutique Operations:
Strictly adhere to Boutique procedure, such as all relevant health, safety and security protocols at all times.
Timely and accurate completion of any necessary administration tasks.
Review alterations and holds as appropriate.
Assist with preparation, as well as attendance, of special events, sales, stock-takes etc.
Merchandising / Image / Product:
Maintain Visual Merchandising specification, as well as overall Boutique condition both front and back of house.
Maintain relevant displays and ensure correct replacement of sold products.
Ensure all goods are security tagged, ticketed, handled and stored with due care.
Ensure product quality at the point of sale, confirming each item has the correct ticket and that the wrapping ceremony follows appropriate guidelines.
Training / Personal Development:
Actively participate in and complete any training provided.
Actively and positively participate in any meetings arranged.
Benefits At Chanel Our employee benefits have been created to support you across your professional and personal life by offering you:
Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members,Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
Financial Wellbeing: Pension, Life Assurance and Retail Discountsacross multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
Platforms: Multiple Platforms to support across Wellbeing
Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
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Chanel is a world leader in creating, manufacturing
and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare,
Jewellery
and Watches. Founded by Gabrielle Chanel in 1910, the House
remains
dedicated to quality
craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values
are grounded in:
Exceptional creation and client experience
As part of this, the House promotes arts,
culture
and
creativity, while investing significantly
in key areas including research & development, sustainability, and
innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit
from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all,
grounded in
the belief that diversity is essential to the success of the organisation and its people.
Chanel remains
committed to rewarding people competitively, as well as
offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
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