Failsafe Officer

An opportunity has arisen for a motivated and organised person to join the Ophthalmology Administration Team.
You will be the Failsafe Officer for Ophthalmology and will ensure that our follow up patients are booked according to timeframes and within priority order. The Failsafe Officer is responsible for monitoring patient waiting times and overdue dates to ensure clinical reviews are taking place for all overdue patients.
You must be capable of working independently while exercising personal initiative and able to organise their workload based on the demands of the service and different sub specialties.
Knowledge of the trusts RTT targets and rules is desirable but full training on all aspects of the role will be given.
You must be able to uphold the Trust Values of Safe, Kind and Excellent at all times.
Main duties of the job
The Failsafe officer is responsible for ensuring Ophthalmology patients are not lost to follow up and all patients have appointments within agreed timeframes. When this is not possible it is the Failsafe officers’ duty to escalate the overdue patients for clinical review.
You will also be responsible for monitoring patient waiting times and overdue dates, ensuring clinical reviews take place for all overdue patients and inputting failsafe review information into the Trust system.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 12000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
This vacancy will close at midnight on the 2nd May 2024.
Interviews are due to be held on the 10th May 2024.
Benefits to you
We offer development opportunities and a wide range of benefits including on-site leisure facilities, shopping concourse, day nurseries and access to a great transport system with easy access to airports and rail travel.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
Essential criteria
Educated to A level or NVQ level 3 Customer Service/ Business Admin.
Desirable criteria
Educated to GCSE level A-C.
Experience
Essential criteria
Experience of working in a busy clerical/office environment or reception service.
Secretarial and /or administrative experience.
Prioritising, planning and organising own tasks.
Working within guidelines.
Experience of dealing with difficult situations and confrontations.
Data entry experience and documentation.
Experience of using Excel to sort and filter large amounts of data.
Experience of IT packages – Microsoft office.
Experience of producing documents to a high standard.
Desirable criteria
Previous experience of working in NHS.
Previous experience of working with medical records.
Knowledge and experience of working with patient appointment bookings through either partial or direct booking and the monitoring and escalation of those patients appointments when required.
Knowledge of Epic and appointment booking processes.
Experience of producing and presenting data.
Knowledge
Essential criteria
Excellent IT skills, experience using the full range of Microsoft Office Suite in particular Excel and Outlook.
Ability to work on own initiative and with minimal supervision.
Polite and confident manner.
Ability to work effectively as member of a team.
Ability to develop good working relationships with colleagues at all levels.
Ability to deal tactfully and efficiently with members of the public and reassure them whilst maintaining patient confidentiality at all.
Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
Demonstrable communication and influencing skills with an ability to communicate in both verbal and written format.
Ability to advise on and propose changes to office systems.
Commitment to promoting the highest standards of customer care times.
Desirable criteria
Knowledge of Priority scores and an understanding of how they are used for booking.
Knowledge of how the Covid-19 pandemic has affected follow up waiting lists.
Awareness of NHS targets and Trust priorities.
Awareness of anti-discriminatory issues.
Knowledge of Medical Terminology.
Skills
Essential criteria
Ability to work as part of a team.
Excellent communication skills including telephone, email, face to face.
Ability to organise and manage own time keeping to schedule and deadlines.
Ability to use own initiative and work autonomously.
Willing to take on/learn new skills.
Ability to show attention to detail and accuracy.
Ability to adapt to change.
Ability to work under pressure.
Desirable criteria
Ability to allocate and monitor work of others.
Ability to motivate others.
Additional Requirements
Essential criteria
The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
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