Facilities Management Helpdesk Team Leader
Posted 25 days ago
- Solihull Lodge, West Midlands
- Any
- External
- Expires In 2 months
Purpose of the Role:
As the FM Helpdesk Team Leader your primary responsibility will be to effectively manage a team of Facilities Management Co-ordinators to provide property-related support services to our 4,000+ pubs across our Leased and Tenanted, Managed and Craft Union businesses.
The role requires an ability to efficiently prioritise workload and tasks for the team, being flexible to the changing needs of the business daily.
Your ability to challenge existing processes constructively, drive continuous improvement, and successfully navigate change will be paramount to the team's success.
Additionally, you will be responsible for fostering excellent communication with key stakeholders and maintaining oversight of account management responsibilities for key external suppliers.
Key Responsibilities:
Lead a team to pro-actively manage repairs and maintenance and all associated administrative activity to an excellent standard.
Continuously develop the team and manage individuals' capability and performance to achieve objectives through regular reviews, coaching, training, call monitoring and feedback
Become a subject matter expert for our new Property Maintenance System, launching in Summer 2024 - being involved in training the team, giving feedback on the system and suggesting improvements to it.
Support to Property Support Manager including meeting attendance when required.
Drive consistency across the team by following processes and identifying solutions to emerging issues.
Manage and enhance individuals' capability and performance through regular reviews, coaching, training, monitoring, and feedback.
Review and optimize processes with contractors to improve service quality and efficiency.
Work closely with internal colleagues to monitor and escalate third party service provider performance to ensure we receive excellent service.
Influence and manage change within the organization by identifying opportunities for improvement, developing change management plans, and ensuring successful implementation.
Collaborate with the IT department to identify potential system changes and implement new processes accordingly.
Experience:
Demonstrated success in leading a team to achieve objectives in property support or related fields.
Strong interpersonal skills, with experience in managing personnel issues, coaching, and skills development.
Commercial acumen and the ability to reallocate resources to address changing demands.
Exceptional time management skills, with the ability to manage multiple tasks and control costs to meet deadlines and budgetary constraints.
Effective leadership abilities, including the capacity to positively influence behaviour and motivate team members.
Proficiency in communication at all levels, with the capability to negotiate and challenge to achieve optimal outcomes for the business.
Excellent written communication skills.
Preferred Qualifications:
Experience in the commercial property industry
Previous experience working with leaders on operational excellence initiatives.
A little bit about us...
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What's in it for you?
25 days annual leave
Annual Leave Purchase Scheme
Pension
Vitality Healthcare
Opt in dental insurance programme
Annual bonus scheme
The Stonegate discount card offering discounts across our managed estate
Online benefits portal offering discounts across the High Street and other retailers
At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk .
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
TPBN1_UKCT
As the FM Helpdesk Team Leader your primary responsibility will be to effectively manage a team of Facilities Management Co-ordinators to provide property-related support services to our 4,000+ pubs across our Leased and Tenanted, Managed and Craft Union businesses.
The role requires an ability to efficiently prioritise workload and tasks for the team, being flexible to the changing needs of the business daily.
Your ability to challenge existing processes constructively, drive continuous improvement, and successfully navigate change will be paramount to the team's success.
Additionally, you will be responsible for fostering excellent communication with key stakeholders and maintaining oversight of account management responsibilities for key external suppliers.
Key Responsibilities:
Lead a team to pro-actively manage repairs and maintenance and all associated administrative activity to an excellent standard.
Continuously develop the team and manage individuals' capability and performance to achieve objectives through regular reviews, coaching, training, call monitoring and feedback
Become a subject matter expert for our new Property Maintenance System, launching in Summer 2024 - being involved in training the team, giving feedback on the system and suggesting improvements to it.
Support to Property Support Manager including meeting attendance when required.
Drive consistency across the team by following processes and identifying solutions to emerging issues.
Manage and enhance individuals' capability and performance through regular reviews, coaching, training, monitoring, and feedback.
Review and optimize processes with contractors to improve service quality and efficiency.
Work closely with internal colleagues to monitor and escalate third party service provider performance to ensure we receive excellent service.
Influence and manage change within the organization by identifying opportunities for improvement, developing change management plans, and ensuring successful implementation.
Collaborate with the IT department to identify potential system changes and implement new processes accordingly.
Experience:
Demonstrated success in leading a team to achieve objectives in property support or related fields.
Strong interpersonal skills, with experience in managing personnel issues, coaching, and skills development.
Commercial acumen and the ability to reallocate resources to address changing demands.
Exceptional time management skills, with the ability to manage multiple tasks and control costs to meet deadlines and budgetary constraints.
Effective leadership abilities, including the capacity to positively influence behaviour and motivate team members.
Proficiency in communication at all levels, with the capability to negotiate and challenge to achieve optimal outcomes for the business.
Excellent written communication skills.
Preferred Qualifications:
Experience in the commercial property industry
Previous experience working with leaders on operational excellence initiatives.
A little bit about us...
The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.
What's in it for you?
25 days annual leave
Annual Leave Purchase Scheme
Pension
Vitality Healthcare
Opt in dental insurance programme
Annual bonus scheme
The Stonegate discount card offering discounts across our managed estate
Online benefits portal offering discounts across the High Street and other retailers
At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at www.stonegatecareers.co.uk .
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .
TPBN1_UKCT
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