Facilities Helpdesk Manager

Facilities Helpdesk ManagerLocation: Site based – with flexibility (Reading, Surrey, Uxbridge)Salary: £40k DOEHours: 40 hours a weekRole Type: PermanentPareto are currently looking for an Contract Helpdesk Manager to join us on a full time basis.Responsibilities to include but not limited to:Implementing and managing the eLogs CAFM system across a high profile Integrated Facilities Management accountImplement and managing the contract specific helpdesk processesImplement and managing the contract financial reporting processesLine management of the Helpdesk Team, including objective setting, performance management and developmentWork alongside the Contract Manager in developing the ongoing strategy to ensure best fit alongside Pareto’s growthMonitoring the Facilities Helpdesk email inboxes.Inputting and tracking jobs into eLogs as required.Take a cradle to grave approach in the ownership of Helpdesk services, including; actively monitoring open jobs and chasing engineers and cleaning supervisors for updates where required.Raising purchasing orders as required.Assisting with the allocation of PPM tasks to the relevant resource.Supporting the Team in reviewing documentation and supporting with any issue raising.Dealing with escalations with sub-contractors paperwork/certificate non-submission.Support review of sub-contractor RAMS.Cover team absence and annual leave where required.Key Requirements:Previous experience of eLogs/eLogbooks requiredPrevious administrative experience requiredPrevious FM Helpdesk/Operations experience is requiredPrevious experience overseeing contractors requiredDemonstrate strong administration skillsStrong IT skills including Microsoft OfficeExcellent telephone and email manner, with solid communication and interpersonal skillsExcellent attention to detail
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