Facilities Account Manager

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Job Introduction
Facilities Account Manager - Chiswick
Up to £55,000 per annum depending on experience plus Company Car / Allowance
Role will be based mainly from Head Office site in Chiswick but there is also sites based in Trowbridge, Liverpool, Dublin and Wexford (Ireland). Role will require travel to these sites as and when required.
Integrated facilities management services with a purpose.
We're here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our 'people and planet first' approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.
Your workplace, but better.
Whether you're a cleaning operative, security specialist or part of our chef brigade, we work together as a cohesive team with a shared focus - to deliver great service and a seamless experience for our clients. In return, we'll support, coach and guide you as an individual so you can truly shine, whatever your role. Explore our current opportunities today and unlock your full potential!
Key Responsibilities include but not limited to:
Develop and deliver continuous improvement plans
Adherence to all client and company Policies
Development and management of labour strategy in line with contract specifications
Delivery of all HSE requirements both contractually and legislatively
Management of required licenses
Monitor and measure contractual and internal KPI's, identify and develop continuous improvements.
Manage our Hard Services contractor to deliver all Planned and reactive Maintenance.
Produce detailed reports to demonstrate compliance and manage risk reporting.
Management and development of client relationships
Achievement of financial budgets
Production and maintenance of continuity and emergency plans
Training and development of all employees
Sub-Contractor adherence to client and company policy
Develop and maintain strategy for growth and retention
Develop and implement the governance and communication strategy
About You:
Essential
3+ years senior management experience leading and inspiring operational teams, working within brand guidelines to deliver results contract value in excess £2M.
Experience of managing Hard and soft services, inc. contract catering delivery
Developed and led an implementation of change programme to deliver operational benefits.
Experience in highly commercial and price sensitive markets.
Ability to build and develop relationships with senior stakeholders.
Excellent communication and presentation skills
Demonstrable financial acumen
Excellent management skills & ability to demonstrate change management through a team
Have a proven track record of client / customer satisfaction
Driving License required due to nature of the role
Desirable
SIA Licence holder (able to qualify)
Formal FM accreditation / qualification (IWFM) or working towards
About Us
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
27 days days holiday plus bank holidays
BUPA Healthcare (Single, Married or Family Cover)
Financial wellbeing programme and preferred rates on salary finance products
Aviva Digicare - Free annual healthcare check
Medicash - Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
Pension scheme and Life Assurance
Employee Assistance Programme
Holiday purchase scheme
Sharebuy Scheme
Recognition awards including Be a Star peer recognition and Long Service Awards
Employee networks created and led by employees for employees
Exclusive Benefits & Wellbeing site (Perks at Work)
Entertainment, Health & Wellbeing and Travel discounts
Shopping discounts - Save up to 15%at high street and online stores by purchasing Shopping Cards
Vodaphone discounts
On-going training & development and career pathways
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
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