External Automotive Claims Engineer

About Us
Direct Line Group is one of the top tier motor, home and small business insurers in the UK and home to some of the nation’s best-known brands: Direct Line, Churchill, Privilege, Green Flag and NIG. Our mission is to make insurance easier and better value for customers.
We currently have an exciting opportunity to join our team of engineers with vacancies in our
External Automotive Teams , on full-time and permanent basis. The external roles are available
Nationwide .
What you will be doing:
You will provide an inspection service and technical support to the claims functions, inspecting all claimant’s vehicles within agreed service level timeframes. You will be responsible for the delivery of financial performance, meeting business and customer expectations with focus on time, effort and quality and cost management.
Ensuring that the customer experience is at the heart of everything you do, treating customers fairly at all times.
Use appropriate judgement to deliver excellent customer performance in line with the Direct Line Group values and strategy
Support the delivery and management of the AD spend
Identify, own, and manage the risks involved in running our business appropriate to your role, interacting with...