Export Customer Experience Executive

Export Customer Experience Executive

Office Based - Solihull

£30,000 per annum

Hours of work: 37.5

Our client is a leading provider of life safety products/services with a global presence. They are committed to excellence and strive to deliver exceptional customer experiences to their international partners.

Position Overview:

The Customer Experience Executive – Export plays a pivotal role in providing world-class customer service to their international partners. You will be responsible for managing enquiries, quotations, and orders for international territories with professionalism and efficiency. This role requires strong communication skills to liaise effectively with internal teams and external partners, ensuring smooth coordination throughout the order process.

Key Responsibilities:

• Manage orders from start to end of the process


• Manage enquiries from international partners promptly and professionally, addressing their needs and queries with precision.


• Prepare and deliver partner quotations to a high standard, ensuring accuracy and completeness.


• Follow up on partner quotations in a timely manner to facilitate decision-making and order processing.


• Process international orders accurately and efficiently, coordinating with internal teams to ensure smooth execution.


• Maintain regular communication with internal teams, particularly Operations, to facilitate seamless order fulfillment and resolve any issues promptly.


• Liaise with international partners to ensure their expectations are met and provide updates on order status as needed.


• Collaborate with the Head of Export to onboard new partners effectively, providing support and guidance throughout the process.

Qualifications:

• Strong communication skills, both verbal and written, with the ability to interact confidently with internal teams and external partners.


• Excellent organizational skills and attention to detail to manage enquiries, quotations, and orders effectively.


• Ability to work collaboratively in a fast-paced environment, prioritizing tasks and meeting deadlines.


• Proficiency in Microsoft Office and CRM software for managing customer interactions and order processing.


• Previous experience in customer service, sales support, or export operations is preferred.


• Knowledge of international trade regulations and logistics processes is an advantage.


• Business Administration, International Business, or related field is desirable.

Benefits:

• 25 days holidays plus Bank Holidays


• Birthday Day off


• Christmas shutdown


• Annual leave buy and sell scheme


• Company sick pay after probation period


• Pension salary sacrifice scheme


• Life Assurance after 12 months


• Progression and Growth


• Active social committee

Do you have the required skill set and knowledge?  If you are looking for your next career move and have the relevant skills, apply NOW!