Experis Academy - Service Desk Lead - 5237117

Service Desk Lead Leicester/ Hursley Full time, permanent opportunity £33,000 - £43,000 based on experience Candidates need to be eligible for SC clearanceRequired Skills:
To handle incoming technical support incidents requests and changes.Management of personal call queue ensuring calls are closed in a timely fashion.Provide updates and ensure ongoing customer communication is maintained.Resolution of calls ranging from simple password resets to complex server queries.Escalation of calls to 3rd Line Team as necessary.To work as part of a close-knit and highly skilled team of Engineers.Provide excellent customer service.Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)Perform software builds/re-builds on PCs and laptops as required.Fix hardware faults and install upgrades to client hardwareInterested candidates should pop their CVs across to - in the first instanceReferral bonuses are provided of £300 worth of Amazon vouchers per placed candidate. Pop that CV across to -
#J-18808-Ljbffr